Can Adobe Design Premium CS4 cause long boot times?

seavixen32 · 23 Oct 2011

I recently installed Adobe Design Premium CS4 on my HP Pavilion Elite desktop computer.

Soon after, I started to experience long boot times of up to ten minutes.

So far, I have:

1. Ran HP diagnostics on all my hardware - all passed.
2. Checked in Event Viewer, which confirmed the long boot times, but gave me little idea of what causes it.
3. Rolled back my NVIDIA GTX 460 driver to version 270.61, but that made no difference.
4. Ran a full anti-virus scan in Safe Mode using Malwarebytes - nothing showed up.
5. Checked running processes in case the CPU was being overworked - again, nothing showed up.
6. Disconnected my Hitachi USB backup drive and my SD MS Office documents-backup flash card.
7. Ran a boot trace using Cluberti's tutorial, but the computer blue screened shortly after the trace started to run, so I decided not to pursue that line of fault-finding any further.
8. Reinstalled Windows and my applications and discovered that the long boot times only restarted AFTER I reinstalled Adobe Design Premium CS4.
7. Uninstalled CS4 and the long boot times appear to have disappeared.

So, as the title of this thread suggests, can Adobe Design Premium CS4 cause long boot times with Windows 7, and if so, why?

DMHolt57 · 23 Oct 2011

There are some known issues listed at Adobe concerning Acrobat Reader 9 on a fresh install being the first app to open, then getting a message to open another Design Premium app to setup the java. If options are set to use the 'Online Features', this could slow down the boot and there is also a KB hotfix from Microsoft that is mentioned. So,...if you boil it all down to gravy, it's not enough to cover a chicken-fried steak, you might cruise the Adobe forums and get it narrowed down. Or,...try the CS5 Suite, maybe they fixed the problem. Good luck.

seavixen32 · 24 Oct 2011

Thanks for the reply.

I was kind of leaning toward the Adobe forums to see if they've got any insight on the problem, so I'll spend some time on there today.

jimbo45 · 25 Oct 2011

Hi there
have a look at the starup services -- some adobe ones will start automatically on boot -- change these to either manual or disable completely.

(control panel - computer administration - services)

If you disable these completely you will soon find out what ones are needed as soon as you start the adobe application.

Adobe often has hidden processes running in the background as the applications will try and "Call Home" at regular intervals for licensing and update checks.

I'm running the entire Adobe CS 5.5 suite and don't have any probs at all on boot either on W7 or on W8 dev preview which boots up much faster than W7 anyway --although W8 is in "Test phase - even pre-beta" so don't use that if you aren't prepared for the odd glitch !!.

cheers
jimbo

seavixen32 · 25 Oct 2011

Thanks Jimbo, but I've already tried disabling all the Adobe services and started getting warning prompts so I've restarted them all.

However, the frequency of the long startup times seems to have subsided somewhat, so I'm now wondering whether I'm looking at the wrong source of the problem.

I think I'll do a bit of research on Windows Updates, and in particular, SP1, although I have to say I have a Sony laptop with Windows SP1 that is giving me no problems whatsoever.

What I have started doing now is putting the computer to sleep during the day when I'm away from it, and only shutting down at night. This doesn't solve the problem, but it does ease my frustration considerably. :)