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Sleep Mode errors - system won't sleep, 12 errors in energy-report
Issue at large: Win7-64 won't go into sleep mode. Recent issue in last week. Also seems to be automatically resetting from Balanced power mode to High Performance? Below is the energy-report.html results, if they're helpful:
I note that there are 12 errors and 10 warnings. I assume that this would be a problem and may be the root of my issue. I don't know how to address these issues in order to rule them out, though.Code:Power Efficiency Diagnostics Report Computer Name HOME-PC Scan Time 2011-12-11T17:17:45Z Scan Duration 60 seconds System Manufacturer System manufacturer System Product Name System Product Name BIOS Date 03/15/2010 BIOS Version 3204 OS Build 7601 Platform Role PlatformRoleDesktop Plugged In true Process Count 91 Thread Count 1101 Report GUID {cdba3736-483a-4633-b34a-d767546b5e3d} Analysis Results Errors Power Policy:Power Plan Personality is High Performance (Plugged In) The current power plan personality is High Performance when the system is plugged in. Power Policy:Minimum processor performance state is 100% (Plugged In) The processor is not configured to automatically reduce power consumption based on activity. Power Policy:PCI Express ASPM is disabled (Plugged In) The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off. USB Suspend:USB Device not Entering Suspend The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use. Device Name USB Composite Device Host Controller ID PCI\VEN_1002&DEV_4397 Host Controller Location PCI bus 0, device 18, function 0 Device ID USB\VID_046D&PID_C517 Port Path 3 USB Suspend:USB Device not Entering Suspend The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use. Device Name USB Root Hub Host Controller ID PCI\VEN_1002&DEV_4397 Host Controller Location PCI bus 0, device 18, function 0 Device ID USB\VID_1002&PID_4397 Port Path USB Suspend:USB Device not Entering Suspend The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use. Device Name USB Root Hub Host Controller ID PCI\VEN_1002&DEV_4396 Host Controller Location PCI bus 0, device 18, function 2 Device ID USB\VID_1002&PID_4396 Port Path USB Suspend:USB Device not Entering Suspend The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use. Device Name USB Root Hub Host Controller ID PCI\VEN_1002&DEV_4396 Host Controller Location PCI bus 0, device 19, function 2 Device ID USB\VID_1002&PID_4396 Port Path USB Suspend:USB Device not Entering Suspend The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use. Device Name USB Mass Storage Device Host Controller ID PCI\VEN_1002&DEV_4396 Host Controller Location PCI bus 0, device 18, function 2 Device ID USB\VID_1058&PID_1021 Port Path 2,1 USB Suspend:USB Device not Entering Suspend The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use. Device Name Generic USB Hub Host Controller ID PCI\VEN_1002&DEV_4396 Host Controller Location PCI bus 0, device 18, function 2 Device ID USB\VID_050D&PID_0416 Port Path 2 USB Suspend:USB Device not Entering Suspend The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use. Device Name USB Mass Storage Device Host Controller ID PCI\VEN_1002&DEV_4396 Host Controller Location PCI bus 0, device 19, function 2 Device ID USB\VID_0BDA&PID_0151 Port Path 3 USB Suspend:USB Device not Entering Suspend The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use. Device Name USB Mass Storage Device Host Controller ID PCI\VEN_1002&DEV_4396 Host Controller Location PCI bus 0, device 18, function 2 Device ID USB\VID_0D49&PID_7350 Port Path 2,2 CPU Utilization:Processor utilization is high The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization. Average Utilization (%) 5.06 Warnings Platform Timer Resolution:Platform Timer Resolution The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations. Current Timer Resolution (100ns units) 10000 Maximum Timer Period (100ns units) 156001 Platform Timer Resolution:Outstanding Timer Request A program or service has requested a timer resolution smaller than the platform maximum timer resolution. Requested Period 10000 Requesting Process ID 3716 Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Internet Browsers\Google\Chrome\Application\chrome.exe Platform Timer Resolution:Outstanding Timer Request A program or service has requested a timer resolution smaller than the platform maximum timer resolution. Requested Period 10000 Requesting Process ID 1936 Requesting Process Path \Device\HarddiskVolume10\Program Files (x86)\PhraseExpress\phraseexpress.exe Power Policy:Display timeout is long (Plugged In) The display is configured to turn off after longer than 10 minutes. Timeout (seconds) 900 Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In) The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes. CPU Utilization:Individual process with significant processor utilization. This process is responsible for a significant portion of the total processor utilization recorded during the trace. Process Name TeaTimer.exe PID 3588 Average Utilization (%) 1.72 Module Average Module Utilization (%) \Device\HarddiskVolume2\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe 0.94 \SystemRoot\system32\ntoskrnl.exe 0.37 \Device\HarddiskVolume2\Windows\SysWOW64\KernelBase.dll 0.18 CPU Utilization:Individual process with significant processor utilization. This process is responsible for a significant portion of the total processor utilization recorded during the trace. Process Name SolutoService.exe PID 3404 Average Utilization (%) 0.64 Module Average Module Utilization (%) \Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorwks.dll 0.34 \Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorjit.dll 0.10 \Device\HarddiskVolume2\Windows\assembly\NativeImages_v2.0.50727_64\mscorlib\1d2d3e57724bcacaea5e41063dc565c1\mscorlib.ni.dll 0.04 CPU Utilization:Individual process with significant processor utilization. This process is responsible for a significant portion of the total processor utilization recorded during the trace. Process Name Soluto.exe PID 1768 Average Utilization (%) 0.60 Module Average Module Utilization (%) \SystemRoot\system32\ntoskrnl.exe 0.16 \Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorwks.dll 0.12 \SystemRoot\System32\win32k.sys 0.07 CPU Utilization:Individual process with significant processor utilization. This process is responsible for a significant portion of the total processor utilization recorded during the trace. Process Name chrome.exe PID 3716 Average Utilization (%) 0.57 Module Average Module Utilization (%) \Device\HarddiskVolume2\Program Files (x86)\Internet Browsers\Google\Chrome\Application\13.0.782.215\chrome.dll 0.34 \SystemRoot\system32\ntoskrnl.exe 0.07 0.06 CPU Utilization:Individual process with significant processor utilization. This process is responsible for a significant portion of the total processor utilization recorded during the trace. Process Name chrome.exe PID 4724 Average Utilization (%) 0.35 Module Average Module Utilization (%) \Device\HarddiskVolume2\Program Files (x86)\Internet Browsers\Google\Chrome\Application\13.0.782.215\chrome.dll 0.11 \SystemRoot\System32\win32k.sys 0.10 \SystemRoot\system32\ntoskrnl.exe 0.06 Information Platform Timer Resolution:Timer Request Stack The stack of modules responsible for the lowest platform timer setting in this process. Requested Period 10000 Requesting Process ID 3716 Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Internet Browsers\Google\Chrome\Application\chrome.exe Calling Module Stack \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll \Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll \Device\HarddiskVolume2\Program Files (x86)\Internet Browsers\Google\Chrome\Application\13.0.782.215\chrome.dll Platform Timer Resolution:Timer Request Stack The stack of modules responsible for the lowest platform timer setting in this process. Requested Period 10000 Requesting Process ID 1936 Requesting Process Path \Device\HarddiskVolume10\Program Files (x86)\PhraseExpress\phraseexpress.exe Calling Module Stack \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll \Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll \Device\HarddiskVolume10\Program Files (x86)\PhraseExpress\phraseexpress.exe \Device\HarddiskVolume2\Windows\SysWOW64\kernel32.dll \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll Power Policy:Active Power Plan The current power plan in use Plan Name OEM High Performance Plan GUID {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c} Power Policy:Power Plan Personality (Plugged In) The personality of the current power plan when the system is plugged in. Personality High Performance Power Policy:Video quality (Plugged In) Enables Windows Media Player to optimize for quality or power savings when playing video. Quality Mode Optimize for Video Quality System Availability Requests:Analysis Success Analysis was successful. No energy efficiency problems were found. No information was returned. Battery:Analysis Success Analysis was successful. No energy efficiency problems were found. No information was returned. Platform Power Management Capabilities:Supported Sleep States Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states. S1 Sleep Supported true S2 Sleep Supported false S3 Sleep Supported true S4 Sleep Supported true Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption. Group 0 Index 0 Idle (C) State Count 1 Performance (P) State Count 4 Throttle (T) State Count 0 Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption. Group 0 Index 1 Idle (C) State Count 1 Performance (P) State Count 4 Throttle (T) State Count 0 Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption. Group 0 Index 2 Idle (C) State Count 1 Performance (P) State Count 4 Throttle (T) State Count 0 Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption. Group 0 Index 3 Idle (C) State Count 1 Performance (P) State Count 4 Throttle (T) State Count 0
Has anyone else encountered this issue? Are there any suggestions for possible fixes?
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