Screen becomes unresponsive

Hi all,

I have windows 7 home premium x64. I am having problem of screen becoming unresponsive at times when the fan is running at its highest. Nothing solves it unless I reboot it.

Any ideas?

Hello,

It's the exhaust fan perhaps at the bottom left expelling heat. Whether on ac power or not, the fan seems to keep running at highest mostly. Dust can't be an issue yet as the laptop is brand new got it about 2 weeks back. I didn't check for the latest drivers can you please refer me to the Radeon 6770M card driver?

if you just got the laptop and your having trouble with it already i'd take it back and have them fix/replace it.

scrooge

Thanx for the help guys. Will look into it.

I just noticed that I was away for some time and when I got back to the laptop, it's screen was like it's supposed after going into idle. But when I clicked, pressed a key, moved the cursor, nothing happened! Then I pressed the power key once which took it to sleep mode and then recovered fine. But am really amused as all these problems seem to appear just in a matter of about 4-5 hours :/ ....

DustSailor said:

You will need to install most of the computer's drivers, if not all. Here is where they are all located, including the graphics: Software & Driver Downloads HP Pavilion dv6-6159tx Entertainment Notebook PC - HP Customer Care (United States - English) - unfortunately, I think the website lists multiple versions of a single driver, so it may get somewhat confusing. Only use the most recent of any single driver (dates are listed), otherwise you'll be downloading 3 of the same driver.

Also, make sure you use windows update to get the latest updates.

Would I need to un-install the older versions first for all devices then install the new ones or will they over write the older ones by themselves?

Ye it's still under warantee but just making sure if it's just a driver issue then it'll be fine. Have upated the AMD graphic driver though so let's hope it does rectify the issue ...