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Windows 7: Something Interfering with Shutdown

29 Aug 2009   #11
Zen00

Windows 7 Ultimate x64
 
 

I feel like posting an update on the blue screen, now instead of giving me a blue screen every time I close up my laptop and open it again, it will instead fail to go into hibernation mode. Instead the screen will go black as if it is going to hibernate, but the system will not shut down with it, and when I open up the computer again, it will not resume, so I am forced to hold the power button till it shuts off to get it to work again.

Edit: I figured I'd throw some more stats at you all. To help find the problem, I uninstalled a large portion of all my programs. The only things left are...


Guild Wars
Intel Graphics Media Accelerator Driver
*Java 6 Update 15
Logitech SetPoint
Microsoft Office Ultimate 2007
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Redistributable
Microsoft Visual C++ 2005 ATL Redistributable x64
Mozilla Firefox (3.5.2)
*ProtectSmart Hard Drive Protection
RocketDock 1.3.5

*Installed after the errors appeared

I guess lastly I should say that when I start and restart in safe mode, everything works fine.


My System SpecsSystem Spec
.
31 Aug 2009   #12
rbeier

Windows 7
 
 

I am having a similar issue. I recently updated one of my users from Vista to Windows 7 Pro and they were having shut down issues. I was also having issues with explorer.exe not running properly. Thanks to this post I have traced it to the SD card. I still don't have a solution, but at least now I know what the cause is. I can finally stop hitting my head on the desk.
My System SpecsSystem Spec
31 Aug 2009   #13
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Zen00 View Post
I feel like posting an update on the blue screen, now instead of giving me a blue screen every time I close up my laptop and open it again, it will instead fail to go into hibernation mode. Instead the screen will go black as if it is going to hibernate, but the system will not shut down with it, and when I open up the computer again, it will not resume, so I am forced to hold the power button till it shuts off to get it to work again.

Edit: I figured I'd throw some more stats at you all. To help find the problem, I uninstalled a large portion of all my programs. The only things left are...


Guild Wars
Intel Graphics Media Accelerator Driver
*Java 6 Update 15
Logitech SetPoint
Microsoft Office Ultimate 2007
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Redistributable
Microsoft Visual C++ 2005 ATL Redistributable x64
Mozilla Firefox (3.5.2)
*ProtectSmart Hard Drive Protection
RocketDock 1.3.5

*Installed after the errors appeared

I guess lastly I should say that when I start and restart in safe mode, everything works fine.
Are you auto hiding the taskbar?
My System SpecsSystem Spec
.

31 Aug 2009   #14
zrtom

W8 Pro, W7 Ultimate, XP Pro x64, Vista x64, Ubuntu
 
 

Zen00,
I had some sleep/hibernation/BSOD issues on a Dell laptop with earlier versions of Windows 7 (I realize you are running W7 RTM). Turned out to be Synaptics-touchpad related (I think). It wasn't the drivers per se but the touchpad itself and its USB connection because the computer would act up even with no Synaptics drivers installed. But after finding a different driver (in the v12. range) it calmed down.

I believe your HP dv3-2155mx uses a Synaptics touchpad also. While Synaptics seems to be slowly developing W7 drivers, they haven't released anything beyond Vista v10.1.8 on their website.
However, there are others out there that may help (if, indeed, your problem is touchpad related). Here's a whole slew of newer ones:
Synaptics DriverVer v13.2.6.1 - NVISION

Tom
My System SpecsSystem Spec
31 Aug 2009   #15
Zen00

Windows 7 Ultimate x64
 
 

Thanks for the ideas. I decided that the explorer.exe file or something was corrupted, and as system restore wasn't fixing the issue, I reinstalled Windows. Everything is working smooth right now. I'm avoiding inserting the flash card just in case, and I downloaded the HP synaptic drivers which are apparently working. No issues right now. If I do notice something going wonky again, I'll hopefully be able to catch whatever program did it this time, now that I know what to expect.

By the way, where did those Synaptic drivers come from, if the latest official version is 10.1.8?
My System SpecsSystem Spec
31 Aug 2009   #16
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Zen00 View Post
Thanks for the ideas. I decided that the explorer.exe file or something was corrupted, and as system restore wasn't fixing the issue, I reinstalled Windows. Everything is working smooth right now. I'm avoiding inserting the flash card just in case, and I downloaded the HP synaptic drivers which are apparently working. No issues right now. If I do notice something going wonky again, I'll hopefully be able to catch whatever program did it this time, now that I know what to expect.

Zen

Clean re-isnstall always helps. good luck

Ken
My System SpecsSystem Spec
31 Aug 2009   #17
Zen00

Windows 7 Ultimate x64
 
 

Yeah, especially when it only takes about two hours to install Windows and all my programs.

Do you know where those Synaptic drivers come from?
My System SpecsSystem Spec
01 Sep 2009   #18
zrtom

W8 Pro, W7 Ultimate, XP Pro x64, Vista x64, Ubuntu
 
 

Synaptics supplies OEMs with touchpads and specific drivers per the OEMs' specs, which may or may not end up being tweaked further. The drivers on laptopvideo2go are from different OEMs. Since Synaptics doesn't sell directly to end-users, they wouldn't normally provide any drivers on their website. However, they do provide baseline, perhaps more stable (perhaps not), drivers that offer, in many cases, functions that the OEMs remove.

I think that explains why you can only find v10.x.x from Synaptics but v13.x.x out in the wild.
My System SpecsSystem Spec
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 Something Interfering with Shutdown




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