startup repair

yes it finally finished but said it couldnt restore to previous restore points. I tried 3 different restore points. now I am Step 5 on Windows failure link u posted. I downloaded and now am installing.

If you'll update us on any specific results of each step we can customize them for you more.

If at any time you can get into Safe Mode, run Malwarebytes. We have stronger solutions if that isn't sufficient.

Is it possible this is the fake AV infection which falsely warned you of infection to trick you into clicking on it's phony scan, then infected your PC?

the virus has been on laptop for awhile. pc was running real slow, so i scanned for viruses, it found that trogan DOS, it went downhill from there

its installing windows right now, almost done. let u know if this solves the problem.

well I did a clean install, lost my previous files etc, but didnt have much on pc anyway. followed instructions and now pc boots up normally. no more viruses...yah!!! put in my product activation key and all is GREAT!!!
thank you so much for all your help.
Jennifer

Wow, I check back on your repairs and find you've already Clean Reinstalled Factory OEM Windows 7.

Wish I'd had the chance to link it earlier so you could have seen how to copy out your stranded files. Too late now.

Be sure to read over the steps anyway to understand the best methods for maintaining Win7 based on countless reinstalls we've helped with here.

Enjoy (reinstalled!) Win7!

having what sounded like a similar problem so thought I'd give it a try. Managed to get PC to go to dVD first, lots of whirring and noise followed by blank screen and silence..... tried the FAQ page as recommended as above but the tips didn't get me any further along :-(