Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Unable to complete Virus / Spyware Scan - hangs up at recycle bin.

08 Jul 2012   #1

Windows 7 professional 32bit
Unable to complete Virus / Spyware Scan - hangs up at recycle bin.

Hiya all, wonder if you could offer me some advise.

I'm running windows 7 professional 32bit, Virgin broadband so i have their free virus and spyware program, virgin media security (old PCGuard) .

Recently when i perform a virus scan it has started to hang up when it reached the C: / Windows / temp / tmp00002b12c folder. So because it was hanging i decided to empty the temp folder.

All items went to the C:recycle.bin, then i performed the virus scan again, this time it now hangs on the same particular folder when scanning the C: / recycle.bin

So i emptied the recycle bin and even now it still hangs on the same folder and is unable to complete the virus scan, the virus scan stops dead as soon as it reaches this point, just hangs there until i force close the anti virus software.

I have read and digested a lot of information explaining that the files do not get deleted, only the index to the file when emptying the recycle bin, but i can not seem to find a way to solve my problem, how do i get access to this file that exists on my drive to clear it to allow me to complete a virus scan??

Any help would be gratefully appreciated.


My System SpecsSystem Spec
08 Jul 2012   #2

Windows 7 Ultimate x64 SP1

It might be worth downloading and running Windows Defender Offline. Since you boot and run it outside of the operating system, it can scan and delete files that can cause Windows to hang.
My System SpecsSystem Spec
08 Jul 2012   #3
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

What is Windows Defender Offline?
This will take a while so make some coffee and wait until it's done.
My System SpecsSystem Spec

10 Jul 2012   #4

Windows 7 professional 32bit

Fantastic, i have downloaded the defender and i will attempt to run the program when i get some spare time.

I will post up the results, thanks again.

My System SpecsSystem Spec

 Unable to complete Virus / Spyware Scan - hangs up at recycle bin.

Thread Tools

Similar help and support threads
Thread Forum
Slow startup, software crashes, virus scan hangs, critical errors, etc
Lots of problems with my machine over the past several days, I'm not sure where to begin. First noticed the problems when winamp kept crashing while playing and/or loading music. Tried to restart, and experienced several startup hangs in a row (all on the "Starting Windows" screen) of over 10...
General Discussion
Random hangs, BSOD, can't complete virus scan
Hi folks, new user here. Trying to follow the rules! Lemmee know if I need to correct anything or provide any other information. My Windows 7 install started hanging randomly yesterday, about once per hour. First few hangs were while web surfing, then while watching videos. First the...
BSOD Help and Support
Niwus.exe is a virus or spyware?
Hi everybody..... When I start my laptop shown that niwus.exe want to connect internet, this program come from \program files\windows NT\, if I am allowed to connect to the Internet, the program spends approximately Internet quotas 70kb Is this kind a new variant virus or spyware?, can't I...
System Security
virus, spyware, malware?
What is the difference between these various infections? Is there a real difference, or is it just a marketing technique? In my mind, everything that infects your computer and causes undesirable results is a virus. I think you get my point already, so I will move on. Do the various security...
System Security
Do I have a spyware or a virus?
I have norton antivirus 2010 and it detected some virus today and it deleted it, but every 5 minutes or so, I get internet explorer popups with annoying ads, and I'm using firefox. I don't know what's wrong but this is getting ridiculous. For example: "Win 100$ with this survey" I haven't...
System Security

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:14.
Twitter Facebook Google+