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Windows 7: Memory Issues

10 Sep 2009   #1
drklazarus26

Windows 7 Ultimate x64 Retail
 
 
Memory Issues

I recently purchased 2gb of ram. I bought the same ram that was already in my machine and i now have 4gb but for some reason the they are running at different speeds and my computer seems to be crashing. All 4 chips are OCZ Platinum PC12800 DDR3 1600MHz. Im not sure if this is a motherboard issue or a windows 7 issue but i im not sure whats going on. sound like its a memory handler issue. any thoughts? thx in adv


My System SpecsSystem Spec
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10 Sep 2009   #2
Brink

64-bit Windows 10 Pro
 
 

Hello Drklazarus, and welcome to Seven Forums.

Double check to make sure that each pair are in the same color RAM slots. The timing may be different with the new sticks than the older ones even though they are the same type, so mixing them in the same colored slots may cause issues.

Next, reset the BIOS back to defaults. On some older motherboards, you may need to update the BIOS to the latest version to resolve this issue as well.

If you are still having issues, then you might run Memtest86 to test and see if you may have bad memory.

Hope this helps,
Shawn
My System SpecsSystem Spec
10 Sep 2009   #3
drklazarus26

Windows 7 Ultimate x64 Retail
 
 

Thx for the speedy response. I've checked the ram specs as well as their placement and everything is fine. i also updated the bios and reset the settings to default and still no luck. I recieved a BSOD the other day and this is how it was logged "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0x0000000000000000, 0x0000000000000008, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 090909-16781-01."
My System SpecsSystem Spec
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10 Sep 2009   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by drklazarus26 View Post
Thx for the speedy response. I've checked the ram specs as well as their placement and everything is fine. i also updated the bios and reset the settings to default and still no luck. I recieved a BSOD the other day and this is how it was logged "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0x0000000000000000, 0x0000000000000008, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 090909-16781-01."
DL

Coould you go into c:\windows\ zip the dump file (*.dmp) and upload it to us so we can debug it?

Thanks

Ken

edit: if you need help in uploading let us know
My System SpecsSystem Spec
10 Sep 2009   #5
Brink

64-bit Windows 10 Pro
 
 

This may also help with this error:
How to Troubleshoot a STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED Error Message

and

0x0000001e (0xffffffffc0000005, 0x0000000000000000, 0x0000000000000008, 0x0000000000000000) - Google Search=

Try only having the new RAM in the same colored slots to see how they run by themselves. Also run Memtest86 on them. If that checks out ok, then add the older sticks back in and run Memtest86 again.

Have you installed any new drivers before this happened?
My System SpecsSystem Spec
10 Sep 2009   #6
drklazarus26

Windows 7 Ultimate x64 Retail
 
 

um the dmp file is 99mb !!! how can i shrink it or upload it otherwise
My System SpecsSystem Spec
10 Sep 2009   #7
drklazarus26

Windows 7 Ultimate x64 Retail
 
 

The only drivers that I updated were done when I installed W7 and I had no trouble until i installed the ram. I tried using each stick seperately in each slot and they work 2 at a time but not all together.
My System SpecsSystem Spec
10 Sep 2009   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by drklazarus26 View Post
um the dmp file is 99mb !!! how can i shrink it or upload it otherwise
That has to be more than 1 dump file right? Just upload the last one. If its just one and its 100 megs upload it to somewhere like RS and I will pull it down. Only way it can be 100 meg for 1 dump file is if you have a complete memory dump instaed of a minidump

Ken
My System SpecsSystem Spec
10 Sep 2009   #9
Brink

64-bit Windows 10 Pro
 
 

Are you sure that the new RAM sticks have the exact same voltage and timing settings as the older sticks?

Do these voltage and timing settings above match what is set in the BIOS for the memory?
My System SpecsSystem Spec
10 Sep 2009   #10
drklazarus26

Windows 7 Ultimate x64 Retail
 
 

yeah its has to be complete. im uploading it now. it should be up in 5 mins. btw thx for the help ive tried a few other forums and got nothing at all. i really appreciate especially the nelp from my fellow new yorker ;P
My System SpecsSystem Spec
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