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#11
are u able to run report
Hi
Its good to see the problem has been resolved. Appreciate if you could close the thread as resolved..
Thanks
I don't know whether to close the thread or continue. The driver I installed started to give trouble so I downloaded the latest version of Atheros Bluetooth driver 3011 + HS from HP and alas! I am back to square one.i.e, report generation period timed out and no report in data collector sets. So I think basically the Atheros driver is blocking the report generation and I will have to be satisfied with What I get. Anyway I will keep the thread open so that someday I may get a solution. Thank u friend.
which version of the bluetooth sofware are you using
Here is what you can try ....
Since you are able to generate a report when BT driver is not installed.... then lets do it another way....
First completely remove the bluetooth suite.
then download the latest driver from HP... and use 7zip to extract the files to a folder...
Go back to the device manager and right click the bluetooth device or unknow device if you uninstalled it and choose the update option... then select this directory as the driver folder... Windows will automatically install the driver without the whole suite...
Once this is done....reboot and go back to Prefmon .... and see if it works.
I have downloaded and installed the latest version Atheros AR3011 Bluetooth driver version7.4.0.102.
I uninstalled the above driver and updated the driver software from Device Manager which showed Generic Bluetooth driver. After updating the adapter AR3011 was installed but immediately showed that windows has disabled this device, as it reported problems.
Perfmon report generated after this is attached.
I'm not sure where you got that version from... but as per HP and your laptop the version provided by them is 7.2.....
Try this by uninstalling the version you have and follow the same instruction for installation as above..
NOTE: 7.2 version is suitable for your laptop
and 7.4 is not suitable for your model but only for the belowHARDWARE PRODUCT MODEL(S):
Compaq Mini 10 NetBook PC
Compaq Presario CQ43 Notebook PCSeries
Compaq Presario CQ57 Notebook PCSeries
HP 2000 Notebook PC
HP 430 Notebook PC
HP 431 Notebook PC
HP 630 Notebook PC
HP 631 Notebook PC
HP Mini 110 NetBook PC
HP Mini 210 NetBook PC
HP Pavilion dm4 Notebook PC Series
HP Pavilion dv4 Notebook PC Series
HP Pavilion dv6 Notebook PC Series
HP Pavilion dv7 Notebook PC Series
HP Pavilion g4 Notebook PC Series
HP Pavilion g6 Notebook PC Series
HP Pavilion g7 Notebook PC Series
HP ProBook 4435s Notebook PC
HP ProBook 4436s Notebook PC
HP ProBook 4535s Notebook PC
HARDWARE PRODUCT MODEL(S):
Compaq Mini CQ10 NetBook PC
Compaq Presario CQ43 Notebook PCSeries
Compaq Presario CQ57 Notebook PCSeries
HP 2000 Notebook PC
HP Folio 13 Notebook PC
HP Mini 110 NetBook PC
HP Mini 210 NetBook PC
HP Pavilion dm1 Notebook PC Series
HP Pavilion dm4 Notebook PC Series
HP Pavilion dv4 Notebook PC Series
HP Pavilion dv6 Notebook PC Series
HP Pavilion dv7 Notebook PC Series
HP Pavilion g4 Notebook PC Series
HP Pavilion g6 Notebook PC Series
HP Pavilion g7 Notebook PC Series
HP Slate 2 Notebook PC
The version 7.2 does not contain a separate driver folder after unzipping, whereas the version 7.4 contains a driverfolder. The Version 7.4 was automatically downloaded using the HP Support Assistant Utility. After many uninstall, reinstall and restatrts, once I succeeded to get the driver installed via Device Manager, but it was not stable; it disappeared after the laptop got off sleep. The driver returned to disabled state and could not be revived.So without the suite the bluetooth will not function smoothly.