Windows 7 x64 hangs when shutting down


  1. D0natell0
    Posts : 3
    Windows 7 Pro x64
       New #1

    Windows 7 x64 hangs when shutting down


    I've got problems with this system I'm building where it hangs (crashes?) on shutdown.

    System:
    Motherboard Commell (QM67) LV-67HTXD
    CPU Intel Core i7-2620M
    RAM 2x 4GB, DDR3, 1333MHz, Kingston
    PSU MiniBox M2-ATX-HV

    1. The problem only appears in Windows 7 64 bit
    2. Clean start and shutdown in Win XP - implies software issue not hardware
    3. I haven't tried Win7 32bit yet.

    Here's some details of my investigation so far:-
    All of these tests failed to solve the problem.

    Unplugged all devices.
    Fresh install
    Added manufacturer base drivers.
    Windows updates applied
    Safe mode
    Windows clean start
    only one memory slot filled (both slots)

    In desperation I've created a trace file (using this article Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums)

    Here's the links to the trace output:
    https://docs.google.com/open?id=0B4r...ktHTE14QVlPMWs
    https://docs.google.com/open?id=0B4r...05XSEV1b0JiZGc

    Please help!
      My Computer
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  3. D0natell0
    Posts : 3
    Windows 7 Pro x64
    Thread Starter
       New #2

    Here's a link for the 1st (large) file zipped up:
    https://docs.google.com/open?id=0B4r...GtwVXJNRHByOTA

    Sorry for any inconvenience!
      My Computer
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  4. D0natell0
    Posts : 3
    Windows 7 Pro x64
    Thread Starter
       New #3

    bump
      My Computer
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  6. cluberti
    Posts : 2,528
    Windows 10 Pro x64
       New #4

    You're probably not going to like this, but according to your shutdown trace, Windows itself took 4.2 seconds to shut down. How long does it take to shutdown, and what do you see on screen (and for how long) in this case?
      My Computer
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