Trying to create a system repair disc, application stops working

Anfalas · 30 Aug 2012

As title says, when I try to burn a system repair disc the program stops working

Problem signature:
Problem Event Name: APPCRASH
Application Name: recdisc.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc512
Fault Module Name: ole32.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5be01a
Exception Code: c0000005
Exception Offset: 0000000000039c9b
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

here are the details that it gives me for failure.

What Am I supposed to do ?

marsmimar · 30 Aug 2012

I'd start by going through this tutorial for creating a system repair disc. Make sure all of the steps were followed.

System Repair Disc - Create

If you have a box of discs did you try using a different disc? Can you try a different brand and perhaps a different format (if a +R disc failed try a -R.)

You could also have damaged or corrupt system files. Try running a system file checker scan from an elevated command prompt (option two.) If problems are noted run the can 3 times rebooting in between each scan.

SFC /SCANNOW Command - System File Checker

WacoJohn · 09 Sep 2013

Read last line FIRST.

I know this thread is over a year old .. but I have exactly the same problem. W7 Pro. The create disk tutorial says:

1. Open the Start Menu, then type recdisc.exe in the search box and press Enter.

and I instantly get:

Microsoft Windows Repair Disc as stopped working
Description:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: recdisc.exe
Application Version: 6.1.7601.17514
Application Timestamp: 4ce7990e
Fault Module Name: ole32.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c92c
Exception Code: c0000005
Exception Offset: 00000000000284fb
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt

Code:

C:\Users\owner>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

Done a lot of GOOGLING on this .. some say it is a bug, some say it has to do with OEM 'modifications', and some offer to sell a W7 'Recovery Disc' of their own. That will be the day.

Basically, I want to be able to restore IMAGE files of my C: Drive I have made. Each time, W offered me the option to create the disc but I always put it off ... until now. I don't really know if it ever worked.

Help is appreciated in advance.

Edit:
Found the problem with a further Google search. The installation of BOX SYNC causes this behavior. Uninstall it, and the problem is solved.

AddRAM · 09 Sep 2013

What happens if you try to do it through the control panel/ backup and restore/ create system repair disc ?

System Repair Disc - Create

WacoJohn · 09 Sep 2013

AddRAM said:

What happens if you try to do it through the control panel/ backup and restore/ create system repair disc ?

System Repair Disc - Create

Same error ... if Box Sync is installed.

AddRAM · 09 Sep 2013

Then you`d have to find another W7 pc to create the disc on.

Or if you don`t already have a Windows 7 install dvd, download the iso and burn it to a dvd, which can also be used to restore the pc from an image.

WacoJohn · 09 Sep 2013

Maybe you did not notice my EDIT. Uninstalling Box Sync allowed me to create the disc with no errors. I created the disc, and then reinstalled Box Sync. Problem solved. Thank you though for your input.