Sleep mode no longer works after upgrading to Win7 from XP

centaur78 · 05 Sep 2012

S1: All processor caches are flushed, and the CPU(s) stops executing instructions. Power to the CPU(s) and RAM is maintained; devices that do not indicate they must remain on may be powered down.

S3: Commonly referred to as Standby, Sleep, or Suspend to RAM. RAM remains powered

Thats fine...

hmmm .... how about hybrid sleep setting under your active power option go into its Advanced setting .... This is needs to be off by default..

centaur78 · 05 Sep 2012

use this tool to post all the files here.. the logs might show some clues

pjfarr · 05 Sep 2012

I tried the individual S1 and S3 BIOS settings just to see what would happen, but no go.
I couldn't find a "hybrid" setting in the advanced power options.
Also, I had "hibernate mode" disabled previously, tried sleep mode with it enabled and no difference.
I'm not sure if it matters, but I'm running a dual-boot XP/7 setup (separate partitions of same disk, XP installed first, Win7 as default OS).
ZIP file uploaded as you requested (under my username).

Thanks, your help really is appreciated!

centaur78 · 05 Sep 2012

the ms32info is corrupt

Click on start > run

type msinfo32 and press enter...

once open click on files and save as .nfo file...

post it here..

pjfarr · 05 Sep 2012

I never had luck with the MSInfo app. It always hangs while saving/exporting, but still creates an .nfo file. When I try to open it I get an error message about the file possibly being corrupt. I uploaded another one in case you have better luck with that one.

centaur78 · 05 Sep 2012

Nope didnt open but managed to open it in notepad..

Welllllllll lookee what i found in your logs

The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.

looks like this is related to Firmware Corruption of Memory During Sleep Transitions

and the solution to this updating the BIOS.... where yours is 1101 and the current Bios is Version 1401 which has lot of fixes...

Let me know.. if it helps.... Also after the BIOS update do update other drivers as well from the site...

pjfarr · 05 Sep 2012

Thanks for the investigative work!

I used the BIOS Update Utility from the ASUS Utility DVD to download the 1401 update. When I tried to open the update file from the Updater I got this: "WARNING! The date of the BIOS image is later than the current one. Please flash the BIOS using the ASUS DOS Utility if you still want to do this."

I had no idea what this means so did a bit of Googling. Although no PC novice, I've never flashed a BIOS before and a lot of the info I pulled up made it sound extremely risky, enough to unnerve me. I'm not sure I want to attempt this...is there anything else I can try? Other than this sleep issue the PC has been running near perfectly and I'd hate to fudge it up with a BIOS update gone wrong.

centaur78 · 05 Sep 2012

Well if it was risky... do you think the manufacturer would put it there ???

go ahead and do it...... it just a warning... your bios will only brick if the power goes while its flashing....

so no worries go ahead and do it....

you can use the Bios utility from the Asus site along with Bios 1401 image...

pjfarr · 05 Sep 2012

Okay, did it! It was ridiculously easy. I pulled out the ASUS manual first and found a few different options for flashing the BIOS. I used the method of putting the file on a USB stick and rebooting and the BIOS is now the latest.

However....it didn't fix the sleep mode issue.

centaur78 · 05 Sep 2012

ok time for a teamviwer session if you are interested.

Install the Quick Support version and PM me the Teamviewer ID and password. i will try one last trick before giving up !