Not responding - now can't open Outlook, check disk

x BlueRobot said:

Have you ...

kado897 said:

If you ...

Golden said:

You can ...

Thanks everyone for chiming in!

Thanks everyone! I created the boot discs -- one in Linux and the other WinPE. I don't know how to create an image from the WinPE disc. If the problem is the hard drive, then would that work?

I do have the keys for Windows 7 and Office Enterprise.

I would prefer to not have to install all of the programs again. I use several programs from Intuit from 2009 and 2010, and they are buggers to install on Windows 7.

I'll try the Windows Backup image next, but I did get one error from it already (1053). (Correction on the error - 0x80070422.)

kado897 and Golden will be able to help you with the WinPE, the imaging using the Windows was just a alternative in case the WinPE didn't work.

If the HDD is failing (and the OS isn't working quite right because of it) the best way to try to get an image is to do it offline with a bootdisk (as you've made). I cannot say how well Macrium (or other imaging app) will do.

Please note that I'm not saying your HDD is definitely bad. It's just a number of the issues you described could be pointing to a bad drive. Whether good or bad, it's always better to have an image you might be able to use to restore to either the original or new drive.

I thought the image creation with the WinPE disk was going to work. It went through the analysis of C and said there was one hour to completion but then an error popped up, #1117. I'm going to bed and will check it in the morning.

Error 1117 - "is always caused by I/O (Input/Ouput) throughput issues with either the disk or the controller that it is attached to." So . . . not good.

I'm going to bite the bullet and take it into a shop with the hope that they can at least recover my Outlook data file.

Thank you all for your help with this. It's been very frustrating for me, and I appreciate all of the suggestions.

I have 64-bit. The Peppermint is 32-bit. Does that matter?

32-bit ought to work just fine.

I wouldn't take it in just yet, unless you need that pst file ASAP. Try Golden's suggestion first. If that doesn't work because there is mechanical damage preventing you from copying the file, then you might try to get a recent version of the file by right clicking on the file in Explorer, click Properties, then click on the Previous Versions tab.