Wireless Internet Adapter Malfunction

Hello,

My computer, about every 20 minutes, stops working and I get the message Internet Explorer cannot find the site. When I run a diagnostic, it says that my wireless internet adaptor has dropped the connection to the internet.

I have checked if I am connected to the rooter and if a cable is bad. I have Norton and PC cleaner. It's not any kind of crimeware.

This started after I had set up the wireless connection. It had worked well for about four months and then it started doing this.

There is another laptop in the house and their wireless internet connection is fine.

Basically, I am not an expert at computer language, so if possible, simpler words would be appreciated.

Kate

Sorry but I got Norton to try and fix the problem.

Golden,

No the other laptop does not have Norton or PC cleaner.

Holt,

I believe that's what I should call you. And I am so sorry but instead of abreviations could you please use the whole words. I am sorry for my ignorance.

Kate

Hi,

I got to the ipconfig but I was lost after that. I saw all the information and maybe I was supposed to put that on the desktop but I didn't know how to do that.

OK David, I'll keep trying...