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Windows 7: DXDiag shows DirectX 11 but Windows Experience Index shows DirectX 10

18 Dec 2012   #1

Windows 7 Home Premium x64 SP1
DXDiag shows DirectX 11 but Windows Experience Index shows DirectX 10


I just did a clean install on my laptop after installing a new SSD. I installed the drivers that I had to install manually, and then I did a Windows update for anything else. After getting everything setup I ran my first Windows Experience Index.

Surprising, the graphics score was only 5.0, but I am almost sure it was higher with the factory installation. I am runnng Aero but with most of the visual effects turned off. I viewed the assessment details and it showed this:

DXDiag shows DirectX 11 but Windows Experience Index shows DirectX 10-pfi.png

If you notice, the DirectX version is 10. But when I run dxdiag the version number in the report is 11. Here is my configuration, and please let me know if more information is needed. Thank you very much.

HP Pavilion dv7-4285dx
Windows 7 Home Premium 64-bit made from ISO image: X17-58997.iso
Graphics Adapter: ATI Mobility Radeon HD 6370

My System SpecsSystem Spec
18 Dec 2012   #2

Windows 7 Professional x64 SP1

I believe that WinSAT only test for DirectX 10 and 9, not 11. That's why it only shows DirectX 10. If your card fails to do the DirectX 10 test, then WinSAT will only display DirectX 9. Don't worry about it. If DxDiag shows DirectX 11, then your card can support it.
My System SpecsSystem Spec
19 Dec 2012   #3

Windows 7 Home Premium x64 SP1

Ok, sounds good to me. Thanks...
My System SpecsSystem Spec

23 Jul 2015   #4

Windows 7 Pro x64

Below Hotfix is still needed for WinSAT, for me at least on Windows 7 pro 64 bit as of June 2015. Hotfix will make Winsat display DirectX version correctly as 11 not 10 in "print / details".

Only need to apply the hotfix once. All post runs of Winsat will be correct for Directx in "details" after:

Request Hotfix Windows 6.1-KB2461631-x64.msu (or x86 for 32 bit) from Microsoft it will fix the "Experience Index" too correctly read Directx 11 and not 10 in "print/view details".

Comes via email as.... 433577_intl_x64_zip.exe and unzips too the above .msu.

Hot Fix for Microsoft Knowledge Base article number(s) 2461631
Knowledge Base Article
To view the contents of the knowledge base article for this update, visit directly, or
visit and query the Knowledge base
for the product and the KB number of this update.
Installation Instructions
1. If this hotfix was delivered with hfx.exe then it can be installed by running
hfx.exe from the appropriate platform directory.
2. Install and run
My System SpecsSystem Spec
25 Jul 2015   #5

Windows 7 Ultimate x64 SP1 OEM

Hello and welcome to SevenForums.

Thank you Eachthighearna this Hotfix worked perfect on my x64 Ultimate.

Thank you for your knowledge.
My System SpecsSystem Spec

 DXDiag shows DirectX 11 but Windows Experience Index shows DirectX 10

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