system hangs after logging off and logging back!

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  1. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #11
      My Computer


  2. Posts : 88
    windows7 64 bit
    Thread Starter
       #12

    hi!

    when i click on the copy button nothing happens?Is the file saved somewhere?

    Thanks
    Mahesh
      My Computer


  3. Posts : 88
    windows7 64 bit
    Thread Starter
       #13

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-R38TQ-RV8M9-WWTCY
    Windows Product Key Hash: imKjAvpNIp2sNTp3Q64egK5kR0E=
    Windows Product ID: 00346-OEM-8992752-50258
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.002
    ID: {22146618-8714-4627-9FAD-26C2DAC6B175}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Basic
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{22146618-8714-4627-9FAD-26C2DAC6B175}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WWTCY</PKey><PID>00346-OEM-8992752-50258</PID><PIDType>2</PIDType><SID>S-1-5-21-2016142745-780301621-2036383899</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 545s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="5"/><Date>20091117000000.000000+000</Date></BIOS><HWID>3F983B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>83770C147C39586</Val><Hash>HujjXRyTgOYjf4RCWfGtC0B0HlY=</Hash><Pid>89409-707-1230233-65647</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomeBasic edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00346-00178-927-550258-02-1033-7600.0000-0092013
    Installation ID: 011911737320741804367825078450864900646535728111522555
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WWTCY
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 3/12/2013 7:14:13 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GGQF4hAjmhk/izgiP2umlxDmogeGOIjRso=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			DELL  		FX09   
      FACP			DELL  		FX09   
      HPET			DELL  		FX09   
      MCFG			DELL  		FX09   
      SLIC			DELL  		FX09   
      DMY2			DELL  		FX09   
      SSDT			PmRef		CpuPm
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #14

    You do have problems with that log.
    I have asket Noel to give us a hand with it. Just hang in there.
    Many things with your system might not work properly until this problem is fixed.
      My Computer


  5. Posts : 88
    windows7 64 bit
    Thread Starter
       #15

    hi!

    Thanks a lot.

    regards
    Mahesh
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #16

    There's nothing wrong in the report, Bear :)
    The only errors are the 'normal' ones - and the WAT update hasn't been installed, so you get the 4 file mismatches.

    (I haven't looked at the rest of the thread:))
      My Computer


  7. Posts : 88
    windows7 64 bit
    Thread Starter
       #17

    should i install some update...........
      My Computer


  8. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #18

    Thank you Noel for your help.
    If it was my computer I would check Windows Updates and see if it offer any new ones. I would also make sure SP-1 is installed. (KB976932)


    system hangs after logging off and logging back!-sp-1.png









    I would also try to create a new user account and see if you can switch back and forth using the new user account and your admin. account.
      My Computer


  9. Posts : 88
    windows7 64 bit
    Thread Starter
       #19

    okay i would check for windows update.I have service pack 1 installed.I will check by creating a new user account and if it gives me the problems again.

    thanks
    Mahesh
      My Computer


  10. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #20

    Sorry, I just looked at your log again and shows SP-1.
      My Computer


 
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