Never any solutions found for Problem Reports-Is it just me?

EddieTripod · 11 Mar 2013

Win 7 Home Premium - I am administrator and have error reporting enabled for all users, which is me!

I've had all my settings for errors and problem reporting completely enabled with all possible options enabled to report and receive solutions for errors. Once in a while I will get a message that there was an issue connecting to the error reporting site, but that's temporary and I'm usually able to connect and send "All Problems" withing 24 hours. I report problems both automatically and will manually resend all the reports to check for solutions. I have checked under Reliability Monitor and my reports ARE being sent. The only response I ever see is "No solutions found - solutions will be shown in action center if there is a solution found". Something like that.

But I never get a single solution. The only solutions I'll ever see are that I need to set up "Backup", which I do manually, and that I don't have Windows Update completely automatic. That's because I want to review any updates and decide if I want them or not, like Bing, or other extras I'm not interested in.

So is it just me, or does everyone seem to see the same pattern? If it is just me, is there a solution available? Ill include some snips of my settings. Thanks!

Layback Bear · 11 Mar 2013

You will not get a personal answer just for you. Well I never have or have I heard of anybody ever getting a answer. My understanding of the way the system works is that Microsoft is gathering error information to analyze. If enough system have the same problem they will look for a cause and solution. These are just my thoughts and beliefs. I have no web sites or documentation to verify my thoughts and beliefs.
I'm kind of like Microsoft on this subject; don't have much useful information.

cyclic · 11 Mar 2013

Well now you have, not often but I have had 3 solutions back since 7 was launched, okay I'd sorted them out anyway and it took a long time, like several weeks at least, the solutions were correct incidentally.

gregrocker · 12 Mar 2013

They'll only auto-respond with known fixes for a specific problem, otherwise it's being analyzed as telemetry.

I'd also be working through the other Troubleshooting Steps for Windows 7 including other system resources and known best practices based on the thousands of users we've helped here.

GeneO · 12 Mar 2013

Pretty much useless in my experience.

chaosrealm93 · 13 Mar 2013

i never use microsoft's "help" or support dialogue boxes, especially the ones that say they're "checking online for a solution". they're useless and a waste of time. you'll find more on google

gregrocker · 13 Mar 2013

Always send the problem to MS as it can and will return solutions in some cases which you will find queued on the Action center icon in System Tray, or more often it is sitting waiting for you to look at Control Panel\All Control Panel Items\Performance Information and Tools\Advanced Tools, where you can also check Performance Log and Generate a System Health Report.

These tips are inTroubleshooting Steps for Windows 7