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Windows 7: WIN 7 ultimate x86 RANDOMLY hang (freeze)

15 Mar 2013   #1

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
WIN 7 ultimate x86 RANDOMLY hang (freeze)

I bought a Samsung notebook NP350E5X

I clean installed Win7 Ultimate x86

But sometimes it happens that Win7 completely freeze, mostly happens when surfing the net. Sometimes when I'm working in excell.

I have the same copy of Win7 installed on another machine, but I had no problems with freezing.

The only solution in this situation is HARD RESET on power button. (its very bad)

If you have any idea what to do let me know that I know.

Complete system info you can see in my profile, if necessary I will make SS

Computer Manufacturer / Model Number: NP350E5X SAMSUNG-S02rs
OS: Microsoft Windows 7 Ultimate 32-bit Multiprocessor Free 7601 Service Pack 1 CPU Intel (R) Core (TM) i3-3110M CPU@2.40GHz
Memory: 4.00 GB
Graphics Card(s): (1) AMD Radeon. HD 7670M
(2) Intel (R) HD Graphics 4000
Sound Card: (1) Bluetooth Audio Device (2) Realtek High Definition Audio (3) Intel(R) Display Audio
Display(s): Samsung Screen Resolution 1366 x 768 x 32 bits (4,294,967,296 colors) @ 60 Hz
Hard Drives: Hitachi HTS547550A9E384
PSU: 220 V to 240 V at 50 Hz [230 V nominal]
Mouse: Logitech M180
Internet Speed: ​​20 mbps mbps/0.72
Antivirus: Avast Internet secyrity 8.0.1483
Browser: Firefox 19.:02

My System SpecsSystem Spec
28 Mar 2013   #2

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1

Bump?!?! Any?!?!?
My System SpecsSystem Spec
29 Mar 2013   #3


Did you do a malware scan?

Did you try clean booting?

Do you have a shock detection (airbag protection) system in your laptop? This stops the HDD and temporarily freezes the system when shocks are detected. If yes, sensitivity might be set too high.
My System SpecsSystem Spec

29 Mar 2013   #4

Windows 7 HP 64Bit

I'd test the hard drive first.
Seagate has a tool for hard drive testing:
SeaTools for Windows | Seagate

You could also organize some sort of Linux USB or CD/DVD and boot from that to see if it freezes. If no then
it seems more likely to be hard rive if yes then unlikely to be hard rive.
Other laptop repair options: Make sure fans are working and not blocked by dust (if it's a second hand unit);
Remove one piece of RAM if there are two present (There's also a memory diagnostic when starting up in
system repair mode)
Best of luck
My System SpecsSystem Spec

 WIN 7 ultimate x86 RANDOMLY hang (freeze)

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