System grows slower over several hours, then I have to (force) reboot

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hbw

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This began about 5 days ago. System ran well until then. Had performed several updates (Windows Security, Citrix, Lenovo Utilities, etc) within iin a day or so, noticed system getting slower and slower to the point where it was so painful I had to reboot, occasionally by forcing power off. Shutdown, when successful, takes forever, too. This degradation takes several hours. Once I reboot, I have a few hours of productivity.

At around the same time, the fingerprint reader stopped working. Coincidence?

I have done a system restore (several). I tried a Safe OS boot and the same degradation happened. I've tried shutting off all system tray items. NG. Shutting off services (without reboot). With shutting off items, I did get a slight increase in performance for a few minutes but none seemed to help significantly.

Did what (limited) troubleshooting I could, but I think I'm chasing shadows.

Help (please).
 

Attachments

My Computer My Computer

At a glance

Win 7 Pro 64i7-3520 @ 2.9 2.912 GB
Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo Thinkpad X230 convertible laptop
OS
Win 7 Pro 64
CPU
i7-3520 @ 2.9 2.9
Memory
12 GB
Hard Drives
Hitachi HTS725050A7E630
Antivirus
Microsoft Security Essentials (and Malwarebytes as needed)
Browser
Firefox, IE, Chrome
Three observations from going through the .nfo:
1) six items repeatedly failed to download in WindowsUpdate.log,
2) many entries in WindowsErrorReporting; not sure why performance hit is only noticed within the last week,
3) acsvc.exe is the Access Connections Main Service and is part of ThinkPad Access Connections suite. It is installed on Lenovo Thinkpad laptops. This "process" is reason for the many entries since 2/14/2013.

A visit to the WindowsUpdate panel (Administrative Tools) may track down those six items in #1.

A visit to the EventViewer panel (Administrative Tools) may track down the cause of avsvc.exe's failure.

The little engine that could run and did. A lot of processes and services loaded; some of them active behind the scenes in this Thinkpad.
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64
OS
Windows 7 Home Premium x64
hbw said:
This began about 5 days ago. System ran well until then. Had performed several updates (Windows Security, Citrix, Lenovo Utilities, etc) within iin a day or so, noticed system getting slower and slower to the point where it was so painful I had to reboot, occasionally by forcing power off. Shutdown, when successful, takes forever, too. This degradation takes several hours. Once I reboot, I have a few hours of productivity.

At around the same time, the fingerprint reader stopped working. Coincidence?

I have done a system restore (several). I tried a Safe OS boot and the same degradation happened. I've tried shutting off all system tray items. NG. Shutting off services (without reboot). With shutting off items, I did get a slight increase in performance for a few minutes but none seemed to help significantly.

Did what (limited) troubleshooting I could, but I think I'm chasing shadows.

Help (please).
Click to expand...
Try running a scan with Malwarebytes Anti-Malware: Malwarebytes : Free anti-malware download
Note: At the end of the installation, there will be a checkbox titled "Enable free trial of Malwarebytes PRO." Uncheck that checkbox.
 

My Computer My Computer

At a glance

Windows 7 Professional x64 Service Pack 1AMD Athlon X4 6456GB DDR3 1066Sapphire Radeon HD 5670 512MB GDDR5
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Pavilion P7-1010
OS
Windows 7 Professional x64 Service Pack 1
CPU
AMD Athlon X4 645
Motherboard
Foxxcon N-Alvorix RS880
Memory
6GB DDR3 1066
Graphics Card(s)
Sapphire Radeon HD 5670 512MB GDDR5
Sound Card
Realtek Integrated Audio
Monitor(s) Displays
HP 2011x
Screen Resolution
1600x900
Hard Drives
1. Crucial M4 128GB SSD
2. 1TB Seagate Barracuda 7200.12 RPM
3. 1TB Western Digital Caviar Green 5400RPM
PSU
Seasonic S12 II Bronze 380 Watt
Case
HP OEM
Cooling
Coolermaster Heatsink, AVC Case Fan
Keyboard
HP OEM- Made by Chicony
Mouse
HP OEM- Made by Logitech
Internet Speed
20MBit Down/4 Up
Antivirus
Microsoft Security Essentials
Browser
Internet Explorer 10
THANK YOU.

I'll dig into them.
 

My Computer My Computer

At a glance

Win 7 Pro 64i7-3520 @ 2.9 2.912 GB
Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo Thinkpad X230 convertible laptop
OS
Win 7 Pro 64
CPU
i7-3520 @ 2.9 2.9
Memory
12 GB
Hard Drives
Hitachi HTS725050A7E630
Antivirus
Microsoft Security Essentials (and Malwarebytes as needed)
Browser
Firefox, IE, Chrome
Thanks for all the ideas so far. Throwing this machine off the roof is starting to sound good... This machine screamed when new... fast dual core plus loads of memory... sigh.

Days of my life later, I have now:

  • Done factory reinstall and dumped bloatware.
  • In an earlier attempt at getting help, I had contacted Lenovo for warranty support. The phone "tech" did almost no actual troubleshooting, but sent a live tech with orders to swap my system board. So now that's new.
  • Now I get a boot messag--2201: Machine UUID is invalid
  • I removed each of two memory mods one at a time just in case there was a fault there that did not show in system test.
  • Countless updates have downloaded and installed (there has to be a SIMPLE alt solution to that-- I looked into unattended installation, but that's another couple of days work to configure...) and saw now that I am up-to-date.
  • I've identified possible culprits and shut them down or removed them. These showed up as HUGE memory hogs after I left maching stand "idle" overnight: Intel PrivacyIconClient.exe; ThinkPad Power Manager--PWRMTR64V.dll and PwrMgrBkGndMonitor.
  • Running SF Diagnostic Tools is now painfully slow.
  • The basic symptoms remain:
    • over time memory use climbs to the point that it cripples machine (there 12 GB and it STILL bogs down!)
    • SLOW boot
    • SLOWER shutdown
    • fingerprint reader not functional
I would have thought reinstall would have cured, but no. Giving thought to Killdisk followed by clean win7 install next, but it would seem that something I will eventually download/install will cause it again. Anybody have any more ideas?

Thanks.
 

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Last edited:

My Computer My Computer

At a glance

Win 7 Pro 64i7-3520 @ 2.9 2.912 GB
Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo Thinkpad X230 convertible laptop
OS
Win 7 Pro 64
CPU
i7-3520 @ 2.9 2.9
Memory
12 GB
Hard Drives
Hitachi HTS725050A7E630
Antivirus
Microsoft Security Essentials (and Malwarebytes as needed)
Browser
Firefox, IE, Chrome
If you don't yet have a Clean Reinstall after I gave you the steps above, I would strongly consider this since you're apparently deliberately agonizing over one of the worst possible installs you could have. No tech enthusiast will run the Factory Preinstall. It is a corrupt install to begin with, smothered by bloatware which can never be cleaned up enough to regain the full native performance of Win7.

I would also test RAM - Test with Memtest86+ for 5-6 passes or overnight.
 
Gregrocker, THANKS. Good call.

Can you see any hint in the SF Diag files of where the culprit is? Since I'll inevitably load some of what is there today back in it would be good to know what to avoid.

Guess it's time to print the driver list...

Thanks.
 

My Computer My Computer

At a glance

Win 7 Pro 64i7-3520 @ 2.9 2.912 GB
Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo Thinkpad X230 convertible laptop
OS
Win 7 Pro 64
CPU
i7-3520 @ 2.9 2.9
Memory
12 GB
Hard Drives
Hitachi HTS725050A7E630
Antivirus
Microsoft Security Essentials (and Malwarebytes as needed)
Browser
Firefox, IE, Chrome
you DO rock.

Thanks.
 

My Computer My Computer

At a glance

Win 7 Pro 64i7-3520 @ 2.9 2.912 GB
Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo Thinkpad X230 convertible laptop
OS
Win 7 Pro 64
CPU
i7-3520 @ 2.9 2.9
Memory
12 GB
Hard Drives
Hitachi HTS725050A7E630
Antivirus
Microsoft Security Essentials (and Malwarebytes as needed)
Browser
Firefox, IE, Chrome
Current graph of my RAM usage over multiple hours:

______________________________________

Before it climbed steadily...

Still don't know what caused it, but at least I now start with a clean, STABLE image. Thanks for your help Gregrocker.
 

My Computer My Computer

At a glance

Win 7 Pro 64i7-3520 @ 2.9 2.912 GB
Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo Thinkpad X230 convertible laptop
OS
Win 7 Pro 64
CPU
i7-3520 @ 2.9 2.9
Memory
12 GB
Hard Drives
Hitachi HTS725050A7E630
Antivirus
Microsoft Security Essentials (and Malwarebytes as needed)
Browser
Firefox, IE, Chrome
Just a reminder. Make sure you do #17 in gregs great Tutorial. (Backup Image)
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
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