System Repair Not Working on Dell Windows 7 Laptop

VistaKing · 15 Apr 2013

You could get a replacement battery. I doubt any retail store as the batteries ie Best Buy, Frys , Radio Shack. Might want to contact Dell and see if they have a replacement.

It is a 2 yr old laptop and batteries do go down . Meaning you have a number of times you could charge it until you will need a replacement .

To test your battery . You could do this .

Open up the command prompt. Click on

type in CMD inside the Search programs and files box . Right click on CMD underneath Programs (1) choose Run as administrator. Click on Yes on the UAC window or you could press Alt and Y same result as clicking on the Yes button . Once the Command prompt opens up type in the command below

Command

cd %userprofile%/Desktop

and press <Enter>

Then type in

powercfg -energy

and press <Enter>

Note

There is a space after powercfg . You should see a report called energy-report.html on your desktop once the scan is complete

Look for this inside the report :

Design Capacity
Last Full Charge

rshalhoub · 15 Apr 2013

ok... I ran the scan and it said energy efficiency problems were found.

8 errors
1 warning
22 informational

It didn't give any of the information you said.

rshalhoub · 15 Apr 2013

I did access an energy-report.html and those things are not there either. Is there something I can look for in the report?

VistaKing · 15 Apr 2013

Can you upload the report?

rshalhoub · 15 Apr 2013

Power Efficiency Diagnostics Report

Computer NameGEORGE-PCScan Time2013-04-15T22:11:39ZScan Duration60 seconds System ManufacturerDell Inc.System Product NameDell System XPS L702XBIOS Date06/01/2011BIOS VersionA11OS Build7601Platform RolePlatformRoleMobilePlugged IntrueProcess Count46Thread Count804Report GUID{a79d5b19-6b61-4669-87fd-4c079bc34d2c}
Analysis Results

Errors

Power Policy

isplay timeout disabled (On Battery)
The display is not configured to turn off after a period of inactivity.

Power Policy:Sleep timeout is disabled (On Battery)
The computer is not configured to automatically sleep after a period of inactivity.

Power Policy

isplay timeout disabled (Plugged In)
The display is not configured to turn off after a period of inactivity.

Power Policy

im timeout is disabled (Plugged In)
The display is not configured to automatically dim after a period of inactivity.

Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device NameUSB Root HubHost Controller IDPCI\VEN_8086&DEV_1C26Host Controller LocationPCI bus 0, device 29, function 0Device IDUSB\VID_8086&PID_1C26Port Path

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device NameGeneric USB HubHost Controller IDPCI\VEN_8086&DEV_1C26Host Controller LocationPCI bus 0, device 29, function 0Device IDUSB\VID_8087&PID_0024Port Path1

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device NameUSB Composite DeviceHost Controller IDPCI\VEN_8086&DEV_1C26Host Controller LocationPCI bus 0, device 29, function 0Device IDUSB\VID_046D&PID_C52FPort Path1,2

Warnings

Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

Information

Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units)156000

Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM Balanced Plan GUID{381b4222-f694-41f0-9685-ff5bb260df2e}

Power Policy:Power Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
PersonalityBalanced

Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality ModeBalance Video Quality and Power Savings

Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
PersonalityBalanced

Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality ModeOptimize for Video Quality

System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.

CPU Utilization:Processor utilization is low
The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.
Average Utilization (%)1.41

Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.

Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep SupportedfalseS2 Sleep SupportedfalseS3 Sleep SupportedtrueS4 Sleep Supportedtrue

Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.

Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0Index0Idle (C) State Count2Performance (P) State Count15Throttle (T) State Count8

Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0Index1Idle (C) State Count2Performance (P) State Count15Throttle (T) State Count8

Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0Index2Idle (C) State Count2Performance (P) State Count15Throttle (T) State Count8

Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0Index3Idle (C) State Count2Performance (P) State Count15Throttle (T) State Count8

Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0Index4Idle (C) State Count2Performance (P) State Count15Throttle (T) State Count8

Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0Index5Idle (C) State Count2Performance (P) State Count15Throttle (T) State Count8

Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0Index6Idle (C) State Count2Performance (P) State Count15Throttle (T) State Count8

Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0Index7Idle (C) State Count2Performance (P) State Count15Throttle (T) State Count8

VistaKing · 15 Apr 2013

Lets download this little tool from Nirsoft called BatteryInfoView

No code has to be inserted here.

Go to this view ( image below ) by pressing F7.

rshalhoub · 15 Apr 2013

I downloaded it and all of the values are empty.

VistaKing · 15 Apr 2013

It should change every 30 secs?

rshalhoub · 15 Apr 2013

I am watching it but all of the values are still empty

rshalhoub · 15 Apr 2013

as my luck would have it, it is not changing at all. no values are being reported.

Battery Information

Created by using BatteryInfoView

Description Value Battery Name Manufacture Name Serial Number Manufacture Date Power State Current Capacity (in %) Current Capacity Value Full Charged Capacity Designed Capacity Battery Wear Level Voltage Charge/Discharge Rate Chemistry Low Battery Capacity (1) Low Battery Capacity (2) Critical Bias Number of charge/discharge cycles Battery Temperature Remaining battery time for the current activity (Estimated) Full battery time for the current activity (Estimated) Remaining time for charging the battery (Estimated) Total time for charging the battery (Estimated)