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#1
System Repair Not Working on Dell Windows 7 Laptop
My son just gave me his laptop and I want to reset it to factory settings because he has a ton of bad files on it and it does not work well. I have tried hitting F8 when it boots. I can get into the Advanced Boot Options Menu and I can select Repair Your Computer. After I select this, it says Windows is loading Files and then it either gives me the option to do a system repair or start windows normally. When I select system repair it just starts windows anyway. I just rebooted now and it didn't even give me the option to repair my system and instead only gave me the options of entering safe mode or starting windows normally. So Repair Your Computer is not working. I have gone into bcdedit several times and tried to make changes according to recommendations that were made on these forums but they have not helped. I also did the agentc /disable and enable thing and that didn't work either. No matter what I do, it just won't reset the computer. My husband swears he made backup bootable CDs when my son got the computer but as luck would have it, they are nowhere to be found. I looked at the hidden files and I do have a c:\Recovery directory. Please help.