System Repair Not Working on Dell Windows 7 Laptop

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  1. Posts : 37
    Windows 7 x64
       #1

    System Repair Not Working on Dell Windows 7 Laptop


    My son just gave me his laptop and I want to reset it to factory settings because he has a ton of bad files on it and it does not work well. I have tried hitting F8 when it boots. I can get into the Advanced Boot Options Menu and I can select Repair Your Computer. After I select this, it says Windows is loading Files and then it either gives me the option to do a system repair or start windows normally. When I select system repair it just starts windows anyway. I just rebooted now and it didn't even give me the option to repair my system and instead only gave me the options of entering safe mode or starting windows normally. So Repair Your Computer is not working. I have gone into bcdedit several times and tried to make changes according to recommendations that were made on these forums but they have not helped. I also did the agentc /disable and enable thing and that didn't work either. No matter what I do, it just won't reset the computer. My husband swears he made backup bootable CDs when my son got the computer but as luck would have it, they are nowhere to be found. I looked at the hidden files and I do have a c:\Recovery directory. Please help.
      My Computer


  2. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #2

    Press F8 click on Repair Your Computer . Do you see Factory restore ?

    What is the model of the Dell laptop ?
      My Computer


  3. Posts : 37
    Windows 7 x64
    Thread Starter
       #3

    It is a Dell XPS L702X (that is what it says on the back. I hope that is correct). When I hit F8 it takes me to the screen where I can select Repair Your Computer. When I select it, it only gives me the option of going into Windows either in Safe Mode or Start Windows Normally. I used to get the option to repair it (I can't remember the exact wording) but now it only gives me those options so that prompt is not showing up at all now.
      My Computer


  4. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #4

    If you want do a System Factory Restore


    Starting Dell Factory ImageRestore

    1.Turn on the computer.
    2.When the DELL logo appears, press <F8> several times to access the Advanced Boot Options window.

       Note
    If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down yourcomputer and try again.


    3.SelectRepair Your Computer.The System Recovery Options window appears.
    4.Select a keyboard layout and click Next
    5.To access the recovery options, log on as a local user. To access the command prompt, type administrator in the Username field, then click OK.
    6.Dell Factory Image Restore. Click The Dell Factory Image Restore welcome screen appears.

       Note
    Depending upon yourconfiguration, you may need to selectDell Factory Tools, then Dell FactoryImage Restore.


    7.Click Next.The Confirm Data Deletion screen appears.

       Note
    If you do not want to proceedwith the Factory Image Restore, clickCancel.


    8.Select the check box to confirm that youwant to continue to reformat the harddrive and restore the system software tothe factory condition, then click Next. Next.The restore process begins and may take five or more minutes to complete. A message appears when the operatingsystem and factory‑installed application shave been restored to factory condition.
    9.Finish to restart the computer. Click Restoring Your Operating System

    It would be better if you did a clean install following the tutorial below

    Clean Reinstall - Factory OEM Windows 7

    It has a link where you could download the Windows 7 installation disc and use the Product Key on the bottom of your laptop ( if its a Windows 7 Product Key )
      My Computer

  5.   My Computer


  6. Posts : 37
    Windows 7 x64
    Thread Starter
       #6

    Do I have to do both? Do I have to Make a Dell XPS Recovery Bootable Disk Recovery Partition and download the iso file?
      My Computer


  7. Posts : 37
    Windows 7 x64
    Thread Starter
       #7

    When I went to All Programs to look for the Dell DataSafe folder, it is empty. All the Dell files are empty.
      My Computer


  8. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #8

    Go to Device Manager . Right click on COMPUTER could be located on the desktop or inside the start menu choose Manage click on Yes on the UAC window . Inside Device Manager click on Disk Management and see If you have any hidden partitions . Should have one labeled System Reserved and the one you need is Recovery .
      My Computer


  9. Posts : 37
    Windows 7 x64
    Thread Starter
       #9

    Ok... When I tried to access it like you said it didn't work but I dug around and found disk management and there is a recovery file there. It says this:

    recovery simple basic NTFS Healthy 19.53GB 11.66 free space

    What do I do now? There is no option to back up or create recovery disks or anything.
      My Computer


  10. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #10

    If you want the bloatware that came with the laptop from day one . Click on look for this Dell DataSafe Local Backup click that and you should be able to create a windows 7 recovery disc .

    If you don't want the bloatware a clean install download the windows 7 ISO from the link I provided .
      My Computer


 
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