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Windows 7: Windows 7 Hang

20 Oct 2009   #61
AngryJedi

Windows 7
 
 

k so the computer just froze again...BIOS update didn't help either


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20 Oct 2009   #62
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by AngryJedi View Post
k so the computer just froze again...BIOS update didn't help either


I think it's time to steel yourself for that long and arduous telephone call to Asus tech support.
My System SpecsSystem Spec
21 Oct 2009   #63
AngryJedi

Windows 7
 
 

Hi H2SO4,
Is there a way I can force the ntfswaitsync? I want to try to make the computer hang in safe mode because It hasn't at all yet :S
I've called ASUS and they don't quite understand the situation and they will call me back tomorrow lol
My System SpecsSystem Spec
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21 Oct 2009   #64
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by AngryJedi View Post
Hi H2SO4,
Is there a way I can force the ntfswaitsync? I want to try to make the computer hang in safe mode because It hasn't at all yet :S
I've called ASUS and they don't quite understand the situation and they will call me back tomorrow lol
Short answer: no.

In fact, the NtfsWaitSync is itself a function of the way the file system periodically commits "transaction" data. It happens all the time. When your disk/controller becomes briefly unresponsive, the NtfsWaitSync is what pauses the rest of the OS, but it too is just a victim.

I'd suggest staying away from "Deep and Meaningful" discussions with the Asus tech support folk. If you tell them that the cleanly rebuilt machine (with absolutely NOTHING on it except the OS) periodically freezes for ~45sec, and they don't believe that it's hardware, get them to tell you how to rebuild the machine "so it doesn't happen", follow their instructions, test, and then tell them "it didn't work - now pretty please look at the hardware"
My System SpecsSystem Spec
21 Oct 2009   #65
AngryJedi

Windows 7
 
 

haha good point,
the issue however is that I have (and told them) that Windows 7 is installed instead of Vista. This laptop came with Vista and doesn't have any Windows 7 drivers listed as it has gone obsolete. The recovery DVD that came with the laptop does not work anymore either because it does not support the new motherboard that I had been given when the laptop initially died . I've asked for a restore disc for the newer motherboard but they want me to purchase it. I'm gnna try and convince them to send it for free seeing as how the copy of Windows I paid for doesn't work anymore.
Another issue is that it has been over 2 years (ASUS's warranty is 2 years for laptops) since I've purchased this laptop. If it does require hardware servicing then I might be a goner
Hopefully they can send me a restore disc and I'll see if restoring to Vista again does the trick, unfortunately I don't have a retail copy of Vista anywhere to test with either.
My System SpecsSystem Spec
21 Oct 2009   #66
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by AngryJedi View Post
haha good point,
the issue however is that I have (and told them) that Windows 7 is installed instead of Vista. This laptop came with Vista and doesn't have any Windows 7 drivers listed as it has gone obsolete. The recovery DVD that came with the laptop does not work anymore either because it does not support the new motherboard that I had been given when the laptop initially died . I've asked for a restore disc for the newer motherboard but they want me to purchase it. I'm gnna try and convince them to send it for free seeing as how the copy of Windows I paid for doesn't work anymore.
Another issue is that it has been over 2 years (ASUS's warranty is 2 years for laptops) since I've purchased this laptop. If it does require hardware servicing then I might be a goner
Hopefully they can send me a restore disc and I'll see if restoring to Vista again does the trick, unfortunately I don't have a retail copy of Vista anywhere to test with either.
It's painful just to read about your interaction with "support", and it reminds me just how inchoate and improvised many companies' policies for dealing with these matters really are.

They give you a new mobo because the old one died (while it was still under warranty?), and then they want you to pay for the privilege of them also supplying you with a recovery disk that works with the new motherboard they just sent you? That's just pure class.

I sincerely wish you the best possible outcome - Vista magically works where Win7 has failed, and then one day you reinstall Win7 only to find that it's all good
My System SpecsSystem Spec
21 Oct 2009   #67
AngryJedi

Windows 7
 
 

Quote:
It's painful just to read about your interaction with "support", and it reminds me just how inchoate and improvised many companies' policies for dealing with these matters really are.

They give you a new mobo because the old one died (while it was still under warranty?), and then they want you to pay for the privilege of them also supplying you with a recovery disk that works with the new motherboard they just sent you? That's just pure class.

I sincerely wish you the best possible outcome - Vista magically works where Win7 has failed, and then one day you reinstall Win7 only to find that it's all good
Haha that's assuming my laptop still works when Win8 comes out or even supports it for that matter lol, let's hope for the best and I'll keep you informed!
Thanks a lot once again for your help
My System SpecsSystem Spec
25 Oct 2009   #68
AngryJedi

Windows 7
 
 

Hey guys,
Just a quick question. The hard drive and hard drive controller are all integrated into the hard drive itself right? So technically if I replace my hard drive, I should eliminate whether the hard drive AND the hard drive controller is the problem no?

Also, the "The driver detected a controller error on \Device\Ide\IdePort1" error that I get in my events log, how do I determine what piece of hardware is hooked into IdePort1 on my laptop?
My System SpecsSystem Spec
26 Oct 2009   #69
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by AngryJedi View Post
Hey guys,
Just a quick question. The hard drive and hard drive controller are all integrated into the hard drive itself right? So technically if I replace my hard drive, I should eliminate whether the hard drive AND the hard drive controller is the problem no?
Unfortunately, it's not possible to give you a firm answer regarding that second question. The problem may be in the drive or that portion of the controller which is embedded in the motherboard circuitry.

In fact, what passes for an IDE "controller" is split between the motherboard and the device.

Quote   Quote: Originally Posted by AngryJedi View Post
Also, the "The driver detected a controller error on \Device\Ide\IdePort1" error that I get in my events log, how do I determine what piece of hardware is hooked into IdePort1 on my laptop?
It's almost certainly the HDD. The sysinternals (sysinternals.com) WinObj utility allows you to peruse what's called the "object manager namespace". In there, you'll find a \Devices section, and a "\Global??". If you find the "symbolic link" for your C: drive in the Global?? section, you'll most likely see that it points to \Device\Ide\IdePort1.
My System SpecsSystem Spec
26 Oct 2009   #70
AngryJedi

Windows 7
 
 

Hey I used WinObj.exe and from there it shows me that my C: drive is linked to \Device\HarddiskVolume2.
The \Device\Ide\IdePort1 is linked to Scsi1 :S
Any clue what might be happening here?

Heres a pic:


Attached Thumbnails
Windows 7 Hang-winobj.jpg  
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 Windows 7 Hang




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