CBS Log ,corrupt files

Britton30 · 03 May 2013

Windows found files which cannot be repaired. Here's the CBS log. I've run sfc 3 times and rebooted between eaxh one.

Can someone tell me what is corrupted exactly?
Attachment 266636

Brink · 03 May 2013

Hello Garry,

It's show this file below that cannot be repaired.

explorer.exe.mui

Code:

 
2013-05-03 20:11:21, Info                  CSI    00000315 [SR] Cannot verify component files for 5ca82f28eb0b69ec523faf565328647a, Version = 9.4.8112.16470, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 
2013-05-03 20:11:21, Info                  CSI    00000317 [SR] Cannot repair member file [l:32{16}]"explorer.exe.mui" of Microsoft-Windows-explorer.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 
2013-05-03 20:11:21, Info                  CSI    00000319 [SR] Cannot repair member file [l:32{16}]"explorer.exe.mui" of Microsoft-Windows-explorer.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 
2013-05-03 20:11:21, Info                  CSI    0000031a [SR] This component was referenced by [l:266{133}]"Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.Windows Foundation Language Pack"

If you are not having any issues, then I wouldn't worry about it.

If you are, then you could get a clean copy of this file from your installation disc using the method in the tutorial below. It'll also show you how to replace the bad one with this clean one. :)

Extract Files from Windows 7 Installation DVD

Britton30 · 03 May 2013

Thanks Shawn, is that one or four files?
I do have an issue that I can't download anything from Skydrive and other sites.

whs · 03 May 2013

Gary, a Startup/repair may be easier than trying to find the right files from the installation disc. Startup Repair

Brink · 03 May 2013

Britton30 said:

Thanks Shawn, is that one or four files?
I do have an issue that I can't download anything from Skydrive and other sites.

It's just the one file, but I'm not sure it would have anything to do with that issue though.

What AV or firewall program do you have installed?

If it's a 3rd party one, then you might temporarily disable it to see if you are able to download again. If so, then you may need to add them to the program's exception list.

Britton30 · 04 May 2013

I'll try the Startup Repair Wolfgang.
Shawn I have Norton (

yeah, I know no one likes it) but I don't have a way to allow, say, a Skydrive link.

Brink · 04 May 2013

If you disable or uninstall Norton, does everything work properly?

Britton30 · 04 May 2013

Disabling didn't help with the Skydrive. Still have to try the startup repair.

tom982 · 04 May 2013

Hi Gary,

Looking at your CBS log, there is one corrupt file:

Code:

2013-05-03 20:11:21, Info                  CSI    00000311 [SR] Repairing 2 components
2013-05-03 20:11:21, Info                  CSI    00000312 [SR] Beginning Verify and Repair transaction
2013-05-03 20:11:21, Info                  CSI    00000313 Manifest hash  for component  [ml:280{140},l:184{92}]"amd64_5ca82f28eb0b69ec523faf565328647a_31bf3856ad364e35_9.4.8112.16470_none_570dbf43600abce5"  does not match expected value. 
 Expected:{l:32 b:41a2d58e1f53da35d2deff85318cc7a5f950e007b0c52626aa151211cb5db07c}
 Found:{l:32 b:3b449f81c553e3972dd31acc7df0ccfa308b1a290a103632c751828372f7ba3e}.
2013-05-03  20:11:21, Info                  CSI    00000314 Unable to load manifest  for component  [ml:280{140},l:184{92}]"amd64_5ca82f28eb0b69ec523faf565328647a_31bf3856ad364e35_9.4.8112.16470_none_570dbf43600abce5"
2013-05-03  20:11:21, Info                  CSI    00000315 [SR] Cannot verify  component files for 5ca82f28eb0b69ec523faf565328647a, Version =  9.4.8112.16470, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,  VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type  neutral, TypeName neutral, PublicKey neutral, manifest is damaged  (TRUE)
2013-05-03 20:11:21, Info                  CSI    00000316  Hashes for file member  \SystemRoot\WinSxS\wow64_microsoft-windows-explorer.resources_31bf3856ad364e35_6.1.7600.16385_en-us_6c3c2316c1b39396\explorer.exe.mui  do not match actual file [l:32{16}]"explorer.exe.mui" :
  Found: {l:32 b:TMUUp9mvrnY83SGTLucirkp4fJaLq5ccOx0wBEFRz+M=} Expected: {l:32 b:Dj02THUxW5qR3U7HehFKqlQgLmDKILSIheIz7uyXktA=}
2013-05-03  20:11:21, Info                  CSI    00000317 [SR] Cannot repair  member file [l:32{16}]"explorer.exe.mui" of  Microsoft-Windows-explorer.Resources, Version = 6.1.7600.16385, pA =  PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US",  VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type  neutral, TypeName neutral, PublicKey neutral in the store, hash  mismatch
2013-05-03 20:11:21, Info                  CSI    00000318  Hashes for file member  \SystemRoot\WinSxS\wow64_microsoft-windows-explorer.resources_31bf3856ad364e35_6.1.7600.16385_en-us_6c3c2316c1b39396\explorer.exe.mui  do not match actual file [l:32{16}]"explorer.exe.mui" :
  Found: {l:32 b:TMUUp9mvrnY83SGTLucirkp4fJaLq5ccOx0wBEFRz+M=} Expected: {l:32 b:Dj02THUxW5qR3U7HehFKqlQgLmDKILSIheIz7uyXktA=}
2013-05-03  20:11:21, Info                  CSI    00000319 [SR] Cannot repair  member file [l:32{16}]"explorer.exe.mui" of  Microsoft-Windows-explorer.Resources, Version = 6.1.7600.16385, pA =  PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture = [l:10{5}]"en-US",  VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type  neutral, TypeName neutral, PublicKey neutral in the store, hash  mismatch
2013-05-03 20:11:21, Info                  CSI    0000031a  [SR] This component was referenced by  [l:266{133}]"Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.Windows  Foundation Language Pack"

Which shows that the file: C:\Windows\en-US\explorer.exe.mui is corrupt but fortunately, the winsxs backup isn't so we can perform the repair with that file:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the attached file, SFCFix.txt, and save this to your Desktop. Ensure that this file is named SFCFix.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.txt.
Drag the file SFCFix.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Your CBS log is also showing a damaged manifest:

Code:

2013-05-03 20:11:21, Info                  CSI    00000313 Manifest hash  for component  [ml:280{140},l:184{92}]"amd64_5ca82f28eb0b69ec523faf565328647a_31bf3856ad364e35_9.4.8112.16470_none_570dbf43600abce5"  does not match expected value. 
 Expected:{l:32 b:41a2d58e1f53da35d2deff85318cc7a5f950e007b0c52626aa151211cb5db07c}
 Found:{l:32 b:3b449f81c553e3972dd31acc7df0ccfa308b1a290a103632c751828372f7ba3e}.
2013-05-03  20:11:21, Info                  CSI    00000314 Unable to load manifest  for component  [ml:280{140},l:184{92}]"amd64_5ca82f28eb0b69ec523faf565328647a_31bf3856ad364e35_9.4.8112.16470_none_570dbf43600abce5"
2013-05-03  20:11:21, Info                  CSI    00000315 [SR] Cannot verify  component files for 5ca82f28eb0b69ec523faf565328647a, Version =  9.4.8112.16470, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,  VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type  neutral, TypeName neutral, PublicKey neutral, manifest is damaged  (TRUE)

SFC wasn't able to open the manifest to find the file hashes and threw this error, so this will need repairing. Before we perform this replacement, I would just like to check everything else is in order by running the System Update Readiness Tool:

Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2013] from Official Microsoft Download Center

It's rare that just one manifest will be damaged but it could happen, it's better to be safe than sorry though. Post the log when it finishes :)

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

Britton30 · 04 May 2013

Thanks Tom, I did what you suggested and here are the logs and another CBS.log too. I haven't yet tried the startup repair, I have to read up on that some more.

Attachment 266748

CheckSUR.persist SFCFix.zip