Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Toshiba Satellite always boots to a black screen

20 Jul 2013   #1
xcom923

North Carolina
 
 
Toshiba Satellite always boots to a black screen

OK first off I'm sorry that this ends up being my first post. I work in IT as my day job but I know more about the quirks of machines I've been dealing with for years. Anyway I have a friend with a Toshiba Satellite A665-S5176x and it will look like it's booting fine and then it shows nothing but a cursor and a black background. BEFORE any of you suggest anything please look over what I've done (listing in order)


1. Tried to boot in safe-mode (same thing)
2. Tried window 7 disk (wouldn't show anything besides black screen...so no system repair)
3. Tried to boot normally and the PC BSOD'd and then rebooted...then blank screen
4. removed HDD and put it in my laptop where it booted just fine (so not a software issue)
5. Looked for mini-dump to see if BSOD info was present...no such luck
5. since I had my HDD out anyway I put it in the toshiba to see what would happen, it black screen'd as well.
6. reset bios to default...nothing changed

At some point I saw an error mentioning a hardware failure but I don't remember when I saw it. More importantly if anyone has any other suggestions I'm willing to try them. I'm at a loss here


My System SpecsSystem Spec
.
20 Jul 2013   #2
Faladu

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
 
 

So you get the usual POST and then it just goes to the wonderful Black Hole of Death, right?

No other messages whatsoever.... but at least eliminated the inverter (backlight) as being toast since you did get POST.

Ideas:

Reseat the RAM and clean the contacts.

Clean the inside of the laptop out including all the fans + intakes of dust bunnies.

I'd remove the CPU heatsink and redo the thermal paste with Artic MX-4 (best available), same for the chipset's heatsink if applicable.

I would put in a trusty Linux Live CD (I use Linux Mint's) and of course set the bios to boot off the DVD drive and see if that WORKS or not. [If it can't handle that, then you know it's a shot motherboard, which is the likely scenario, since the video is integrated.]

Could check the voltage on the power supply with a multimeter, also, make sure it's not shot.

See where you are at after those things.....
My System SpecsSystem Spec
20 Jul 2013   #3
xcom923

North Carolina
 
 

I didn't mention this but I did reset the RAM (it may have been after this post) as for the live CD I did think about that but my thought process was, if a windows setup disk won't work why would mint? the fan looks clean (visual inspection) but I don't have any extra thermal paste to to try to reset the cpu heatsink nor have I ever done that on a laptop and since it's not mind I'd be liable to make things worse possibly. As for the multi-meter I don't have one of those but if it was an issue with power wouldn't the power down. What's weird is that it still runs and the cursor is there just nothing else.

I'll try the mint disk next to see if that helps though since that's my best option at this point.
My System SpecsSystem Spec
.

Reply

 Toshiba Satellite always boots to a black screen




Thread Tools




Similar help and support threads
Thread Forum
Black Screen on Toshiba Satellite P75-A7200 Laptop
My laptop won't start. When I press the power button it goes directly to a black screen. The LEDs light up, the fan spins for a moment but that's it. I have tried all the usual suspects: An external monitor, Factory reset (Zero + Power), R&R battery, Power button hold reset. No help. I hear a...
Hardware & Devices
Toshiba Satellite - black screen of death and can't even factory reset
Toshiba Satellite L655D-S5109 A month ago was having issues with infinite start up loop after bad updates install. Couldn't even get into the command prompt for a while but then was able to and followed the "How to Recover from an Infinite Looping Startup Repair Loop without Reinstalling...
General Discussion
Old W7 laptop black startup screen (Toshiba Satellite L350D)
Hi. I'm basic computer user posting on behalf of my grandad who lives several hours away. I've been trying to help him by phone but no success so far. He has Toshiba Satellite L350D running Windows 7. For several days he's met black screen on startup. He's tried a few online suggestions (that I...
General Discussion
Toshiba Satellite laptop has Fuzzy screen when reaching Welcome Screen
Hi, I'm having trouble with the screen on my Toshiba Satellite L775-S7352 when it reaches the Welcome screen on Windows 7 Home Premium 64 bit. This happens while reaching the Windows Welcome screen & sometimes it will reach the desktop before going fuzzy. It boots fine into Safe Mode. ...
Hardware & Devices
Toshiba Satellite C55D-A5392 blank screen after updates!!! help!
A few days ago, i was installing some updates, and after the laptop rebooted, the screen blacked out and kept doing it, and i had to hard reboot 3 times. After that it responded. It still does that. Can someone help???!? Toshiba Satellite C55D-A5392 500 gigabyte HD, AMD A4-5000 APU with...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:20.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App