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Windows 7: How do you fix corrupted files found by SFC /SCANNOW?

29 Jun 2015   #51
randun

Windows 7 Home Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by GokAy View Post
Your sfcdetails is clean, the only 2 corruptions are false ones due to KB3022345 and KB3068708. You can ignore or uninstall these 2 updates. They are for Windows 10 offer and not necessary for your PC's safety or workings.
Thanks for the quick feedback!

When you state that "...sfcdetails is clean...", what does this entry mean (several of them):

<2015-06-28 15:56:20, Info CSI 000001ca [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch>

Is this one of the Win 10 corruptions you refer to?


My System SpecsSystem Spec
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29 Jun 2015   #52
GokAy

Windows 7 Ultimate x64 SP1
 
 

Yes, those 2 are false corruption warnings. The 2 files utc.app.json and telemetry are not actually corrupt.
My System SpecsSystem Spec
29 Jun 2015   #53
randun

Windows 7 Home Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by GokAy View Post
Yes, those 2 are false corruption warnings. The 2 files utc.app.json and telemetry are not actually corrupt.
Got it. Thanks much!
My System SpecsSystem Spec
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07 Jul 2015   #54
frodi

Windows 7 Home Premium 64 bit
 
 

Thank you guys, finally my scannow report came back clean!
My System SpecsSystem Spec
15 Jul 2015   #55
61Espo

Windows 7 Home Premium SP1
 
 

I just want to say THANK YOU!

I was talked into buying a 1 year subscription to Microsoft's Assure Support Services for $149.00 because I was having the sfc /scannow error...Windows found some corrupted files and couldn't fix some of them ...SBC Log..etc..etc..

After 2 attempts the level 2 "support specialist" tells me that the SFC File corruption CBS corruption error (that we're talking about here) will fix itself once I upgrade to Windows 10 and most likely the reason that I'm getting these CBS Error logs is because I only have Service Pack 1 Installed & to wait a few days for SP2??

I told this gentleman that I had 2 other Windows 7 machines & they are fine..

Anyway I hung up and started researching online and came across this forum here!

After following the instructions and deleting the 2 update files ( KB3022345 & KB3068708 ) and re-running the sfc /scannow the message I get is that NO INTEGRITY VIOLATIONS WERE FOUND. my SFC scan was CLEAN!

Thanks for everyone's help! I very much appreciate it!

I was working on this for a day & a half!

I am on the phone with MICROSOFT right now and they're processing my $149.00 REFUND as we speak!

Thanks a million times again!

Steve

Staten Island, NY
My System SpecsSystem Spec
15 Jul 2015   #56
Layback Bear

Windows 10 Pro. 64/ version 1709
 
 

Welcome to our forum 61Espo.

Glad our members could help. I hope you get your money back from Microsoft.
My System SpecsSystem Spec
15 Jul 2015   #57
61Espo

Windows 7 Home Premium SP1
 
 

Thanks very much Layback Bear..

They've processed the refund and I also let the support specialist know they should have some of their so called "Support Technicians" visit this forum.


Thanks again..

Steve
My System SpecsSystem Spec
15 Jul 2015   #58
GokAy

Windows 7 Ultimate x64 SP1
 
 

Our fee is $250, pay up!
My System SpecsSystem Spec
15 Jul 2015   #59
61Espo

Windows 7 Home Premium SP1
 
 

It would be money well spent after what I went through today!

This forum will be where I come for answers now..


Steve
My System SpecsSystem Spec
31 Jul 2015   #60
deepmar

Windows 7 64 bit
 
 
Same Issue

Hello guys and gals, new member here. Sorry to bring this up again but I am having the same issue and I believe it all stemmed from a virus. So I will copy and paste my log and hopefully someone can chime in because I have no idea what any of this means. I almost took my computer to the repair shop but they would have taken all of my money. It seems like there is hope for this issue from reading the thread. Thanks!
My System SpecsSystem Spec
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 How do you fix corrupted files found by SFC /SCANNOW?




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