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Windows 7: Win-7 Refresh Hangs Up Intermittently

22 Sep 2013   #11

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Ok mate I have been waiting for this report from post #4 and there is nothing I can see that is out of the ordinary for a laptop in temps. What I do see ois the security is disabled and now I think you should run these and also turn on the security - which is what??

download from bleeping computer

and Free Malware Removal Tools < scroll down to the TDSS Killer and run it as well as the others post back what you find.

My System SpecsSystem Spec
22 Sep 2013   #12

Windows 10 Pro

ICit2lol I agree. Please answer his questions.

--- Looking at your log I only have 2 concerns.
That is that windows updates are not set to auto install updates, (but they are being installed and updated) its download and then notify. Ignore if this is your personal choice.
My other concern is what icit2lol has already stated.

---Looking through the entire log I see no visual trace of malware (Although I have not been to malware school)
nether in your processes or services.

1.) Please try the following:
Download the ASUS diagnostic utility found here:

ASUS PC Diagnostics Free Download

Unzip the file after download, and Run it (setup.exe) and test everything, as well as a stress test for 1 hour. If the system hangs or freezes, write down the time and date as well as what test it was doing when it occurred. Pictures are helpful.

2.) Another culprit could be the sata connector on the motherboard to where the hard drive is connected might be slowly dying causing erratic freezing, crashing.

To see if this is the case, Please go into event viewer.
Please use this recording that is attached that will walk you through this.
(Open the attached file in internet explorer.)
Scroll down here slowly. Keep an eye on the date and times. You want to scroll through about a week. You are looking for under source the word disk. As well as any error messages. Please post any errors or disk related messages in the event viewer."

Attached Files
File Type: zip How to for event (498.9 KB, 1 views)
My System SpecsSystem Spec
22 Sep 2013   #13

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Yes Andrew I reckon reseating the sticks and hard drive would not go amiss either.
My System SpecsSystem Spec


 Win-7 Refresh Hangs Up Intermittently

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