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Windows 7: My HP shuts down unexpectedly

24 Nov 2013   #1

Windows 7
My HP shuts down unexpectedly

I am getting this error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFF881A50885A0
BCP2: 0000000000000000
BCP4: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

How can I fix it?


My System SpecsSystem Spec
24 Nov 2013   #2

Windows 10 Pro

Please provide more information.

1.) Has anything in your system changed recently?
2.) Have you installed any new software/hardware?
3.) Explain in full detail what happens, thank you.
My System SpecsSystem Spec
24 Nov 2013   #3

Windows 7


Thanks for your prompt reply.

Nothing really changed in my system except the unexpected restarts which happen quite ALOT!

I usually use mozilla as a search browser and the other day, I couldn't access it so I opened internet explorer and the screen went white. And ever since the problem started.

I didn't download any new prog..
My System SpecsSystem Spec

24 Nov 2013   #4

Windows 10 Pro X64

My System SpecsSystem Spec

 My HP shuts down unexpectedly

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