My HP shuts down unexpectedly


  1. Posts : 2
    Windows 7
       #1

    My HP shuts down unexpectedly


    I am getting this error:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFF881A50885A0
    BCP2: 0000000000000000
    BCP3: FFFFF88006AEFC75
    BCP4: 0000000000000005
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    How can I fix it?

    Thanks
    R
      My Computer


  2. Posts : 4,566
    Windows 10 Pro
       #2

    Please provide more information.

    1.) Has anything in your system changed recently?
    2.) Have you installed any new software/hardware?
    3.) Explain in full detail what happens, thank you.
      My Computer


  3. Posts : 2
    Windows 7
    Thread Starter
       #3

    Hello,

    Thanks for your prompt reply.

    Nothing really changed in my system except the unexpected restarts which happen quite ALOT!

    I usually use mozilla as a search browser and the other day, I couldn't access it so I opened internet explorer and the screen went white. And ever since the problem started.

    I didn't download any new prog..
      My Computer


  4. Posts : 6,285
    Windows 10 Pro X64
       #4
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 11:37.
Find Us