Multipule Explorer.exe using a lot of memory.

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  1. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #51

    Some time soon, you might want to make a backup of your important data.

    Might as well do that after OTL, Listparts, and Malwarebytes but before beginning more intensive scans

    Bill
    .
      My Computer


  2. Posts : 34
    Windows 7 Home Premium 64-bit OS
    Thread Starter
       #52

    Hi again,

    After I boot up Explorer.exe still consumes over 300k memory. I find myself doing one of two things;

    1) Going into task manager and ending the task and 1 minute later after memory gets back up to 300k ending it again, again and again. This process continues until I close out explorer.exe and the task bar along with desktop icons then disappear. Thus forcing me to re-start my machine.

    or

    2) Allowing my laptop to run and memory to increase so high it crashes. (I believe leaving it unattended while running mal-ware bytes last time caused this to happen) It just got higher and higher then shut it self down.

    How do I go around this problem?

    - Steve
      My Computer


  3. Posts : 10,485
    W7 Pro SP1 64bit
       #53

    Does the RAM run up on Explorer happen if you disconnect from the internet?

    edit: If so, then creating a firewall rule should stop the issue with Explorer.
    We can walk you thru that - if need be.
      My Computer


  4. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #54

    You're probably going to have to work in safe mode until the malware is contained.

    After that you can see if further work on explorer is needed. But until then..... you're just spinning wheels.
      My Computer


  5. Posts : 34
    Windows 7 Home Premium 64-bit OS
    Thread Starter
       #55

    Turning my internet worked like a charm. I'm going to run malware-bytes in a few.'

    Thanks for the idea.

    -Steve
      My Computer


  6. Posts : 10,485
    W7 Pro SP1 64bit
       #56

    StevenMax said:
    Turning my internet worked like a charm. I'm going to run malware-bytes in a few.'

    Thanks for the idea.

    -Steve
    If I had thought of the safe mode (without networking) - I would have suggested that. That is why we pay Slartybart the big bucks

    My guess is, you have a root kit that uses Explorer to download other malware. I've "cured" this via a firewall rule so that I can continue to work on cleaning up computers via remote control (Teamviewer). The safe mode is probably the best mode for doing cleanup - if you can get to all of the buttons on the windows of the tools that you are cleaning with.

    I'll leave you with Slartybart as I must step away from the forum for a bit. Silly real life
      My Computer


  7. Posts : 34
    Windows 7 Home Premium 64-bit OS
    Thread Starter
       #57

    Hi again,

    Attached are the three reports both OLT & Listparts produced. I used a spare USB stick and backed everything up to be safe. I'm running malware bytes at the moment, it will take some time to complete.

    Thanks again,

    - Steve
    Multipule Explorer.exe using a lot of memory. Attached Files
      My Computer


  8. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #58

    StevenMax said:
    Turning my internet worked like a charm. I'm going to run malware-bytes in a few.'

    Thanks for the idea.

    -Steve
    UsernameIssues said:
    StevenMax said:
    Turning my internet worked like a charm. I'm going to run malware-bytes in a few.'

    Thanks for the idea.

    -Steve
    If I had thought of the safe mode (without networking) - I would have suggested that. That is why we pay Slartybart the big bucks

    My guess is, you have a root kit that uses Explorer to download other malware. I've "cured" this via a firewall rule so that I can continue to work on cleaning up computers via remote control (Teamviewer). The safe mode is probably the best mode for doing cleanup - if you can get to all of the buttons on the windows of the tools that you are cleaning with.

    I'll leave you with Slartybart as I must step away from the forum for a bit. Silly real life
    Steve: I'm not sure the credit goes to me, You figured out that I meant Safe mode / no networking. It was implied, but not stated. Good job Steve!

    Username: All I get around here is credit, no bucks... oh and those pips. I've been told that therre's a nice lounge, but no one has told me where it is yet.

    Ok, I'll wait for the 3 reports before figuring out where to go next. Steve, anytime you get tired or frustrated it's best to stop and pick it up later. This can be a long process.... not difficult, just run this post the report, wait, run this next..... Also try not to run other things in druing the process, it might and more time or a return to step one. If something repopulates what you just cleaned up... well you get teh idea.

    Bill
    .
      My Computer


  9. Posts : 34
    Windows 7 Home Premium 64-bit OS
    Thread Starter
       #59

    All three reports have been submitted. No worries - I don't plan to use the machine at all until it has been fully repaired. Most of the stress and worry is over - My data has been backed up. :)

    So I must ask, could I just buy a copy of Win8 and install over all of this? I ask because I was thinking about upgrading about a month ago. I could use this opportunity to do so. Unless we think that the issue would carry over to the following OS (then I'd be chatting with you on eightforums.com) Lol

    Just a thought -

    - Steve
      My Computer


  10. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #60

    Win8 sounds like a plan to me.

    I just looked at the 3 logs and there are some nasties on the system. A cursory look says it will take some time to clean up the machine - I might have to dig deeper on a few nasties, but there are telltale signs that indicate bad things.

    If your data is safe, and you're going to go with Win8, I suggest that you wipe the drive before installing Win8

    The following cannot be undone - make sure BEFORE executing
    In an elevated command prompt (run as administrator) enter the following commands to list disks, select disk 0, list disks (* is the selected disk - make sure it's the one you want to clean), then clean *writes over first 100 mb and last 100 mb

    Diskpart
    lis dis
    sel dis 0
    lis dis

    clean
    exit
    exit

    You might want to run ask any questions now - ok?


    See Win8 info:
    Upgrade Assistant: FAQ - Microsoft Windows Help
    Update to Windows 8.1: FAQ - Microsoft Windows Help

    There are a few things you might want to look into. A Win7 shell if you don't like the Win8 GUI (I'm trying to see what all the fuss is about - a firend has Win8 and I want to see what the shell looks like, but he put on a Win7 shell.)

    Appearantly Win8 is great, most peolpe complain about the touch screen precedence given to the OS. All I know is that it's different, as were XP and Win95 and Win3.

    Bill
    .
      My Computer


 
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