Serious Problem with Hibernation/Sleeping/Shuttingdown


  1. Posts : 10
    Windows 7 Ultimate 32 bit
       #1

    Serious Problem with Hibernation/Sleeping/Shuttingdown


    Hello, my laptop's been behaving strange. The major issue is its inability to shutdown, sleep or hibernate. When i try "hibernate or sleep", the screen turns black but processors and other things are still on. It's like the display is turned off while computer is working.. In this state, i press any key or move mouse a bit or hit power button.. The desktop comes back.. My laptop doesn't sleep or hibernate properly. For shutdown, the same thing.. the screen turns black and processors and fan working, but this time i can not resume it to desktop by power button or something.. no key works, it's like laptop's frozen. I have to remove battery to get him out of it orrr push and hold power button for few (like 10) seconds. and It's off.
    About the booting process, it takes long much long than it used to 3 days ago. I searched online, i went to Control Panel > Performance Information and Tools > Advanced tools and yesterday i could see 3 issues two of which said "three drivers name x y z are making windows hibernate slowly". There were 3 options down there, "OK" "remove from list" and "help". I thought remove from list will fix the drivers, so i hit that.. but it just hid those issues -_-
    I now tried Performace Information and Tools > Advanced Tools > View performance details in Event Log... It opened event viewer. and wtf, i am seeing many many events with ID's
    Event ID 300, 101, 351, 102, 302, 100, 200, 109, 303, 106, 500 etc.



    Another thing, my cpu usage's been high recently even if i am not running any programs. I found this unusual thing in task manager.



    I searched "Device Manager" for any outdated driver report but it was all clean..
    Please help.
      My Computer


  2. Posts : 4,566
    Windows 10 Pro
       #2

    Please Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

    Please post back the results.
    Please indicate what message was displayed at the end:

    Windows found no integrity violations

    OR

    Corrupt files were found, and windows was unable to fix them.

    OR

    Corrupt files were found, and windows successfully repaired them

    _____________________________________________________________________________________

    You may have programs running at startup that is causing this issue. Please see this tutorial to temporary disable them and see if the issue is resolved:

    Troubleshoot Application Conflicts by Performing a Clean Startup
      My Computer


  3. Posts : 10
    Windows 7 Ultimate 32 bit
    Thread Starter
       #3

    Windows found no integrity violations

    &

    I used process explorer to find out what was causing high usage of two processes "System" and "System Idle Process"





    andrew129260 said:
    Please Run sfc /scan now using option 2 in this tutorial:
    _____________________________________________________________________________________

    You may have programs running at startup that is causing this issue. Please see this tutorial to temporary disable them and see if the issue is resolved:

    Troubleshoot Application Conflicts by Performing a Clean Startup
    I did clean boot but same issues.

    [HR]

    btw hibernation/sleeping/shutting down problem is solved.. idk how, but after clean boot i restarted my pc with "normal startup" from administrative tools. Now it can shutdown but it does it slow.

    As for the cpu usage, you can see the images above, there are two files that are causing the issue.
    1 is nktmlpa.exe
    2nd is acpi.sys

    i don't know how to fix them or remove them.
    Last edited by schock; 04 Jun 2014 at 10:52.
      My Computer


 

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