Problems running rate computer and system health.

mikesndbs · 05 Jul 2014

Hi

Been having discussions on this thread.
Rate computer fails
And have been asked to open a new one.

My system specs are up to date as far as I know.

I am seeing errors in event view regarding bitlocker, however this should not be on my system and I seem to have confirmed its not active.

We wondered if this was causing the issue?

Also when I try to run generate system health report, it hangs.
Gives error as shown in the link above on page 3.

Would be most grateful for some help as this was a expensive system and I had expected bug free for a while at least lol

Ztruker · 05 Jul 2014

Do you really have SCSI drives through a SCSI adapter? That's the only thing I see different than most systems.

Ztruker · 05 Jul 2014

Run Piriform's Speccy. When done, click on File, Publish Snapshot. It will give you a URL where the Speccy data is saved. Post that URL here so we can look at it.

For instance, mine is: http://speccy.piriform.com/results/v...4PD6fbNabsR2tQ

If you send the link generated from the 'publish to web' to someone else, when they open it info such as Windows License number etc is stripped out.

Try saving the link yourself and then opening it in another browsing session.

Edit: An alternative would be to Save a snapshot then zip and upload the resulting DESKTOP.speccy file here.

mikesndbs · 05 Jul 2014

Hi

Here are my system specs as requested.

http://speccy.piriform.com/results/8...PIgTW67kqvloEN

mikesndbs · 05 Jul 2014

The drives are connected via sata onto the MB, four of them, the only one that comes via the pci e card adapter goes to a e-sata port on the front of the case that I have been using for my external HDD.

Ztruker · 05 Jul 2014

The only thing I see in Speccy that is suspect is the power:

Voltage:
CPU CORE: 0.792 V
MEMORY CONTROLLER: 2.028 V
+3.3V: 2.016 V
+5V: 3.427 V
+12V: 3.312 V
-12V: (6.960) V
-5V: (6.144) V
+5V HIGH THRESHOLD: 2.843 V
CMOS BATTERY: 1.476 V (should be closer to 2.5V)

I find it hard to believe the reported numbers. If they were off that much the computer would not run at all.

mikesndbs · 06 Jul 2014

HI, re voltages here are a few snaps of my bios screens, maybe they can shed some light.

mikesndbs · 06 Jul 2014

Hi, just a s a note all ref to bitlocker has vanished today!

I ran winsat formal with admin permission and got the attached dos output.
There are some errors on the end, maybe this will lead us to the fix?

mikesndbs · 06 Jul 2014

Just as an extra, should there be two graphics card on this system? I asked to have the nvidia one and I am plugged into this but it seems there is also the on-board one active as well?

mikesndbs · 06 Jul 2014

Hi

Googling for some hours lead me to a concern about the smbios and a illegal character in that.
After some time I found a utility that claims to read smbios.
Please see the attached, can't see anything wrong myself but I leave it to you experts :)