Two explorer.exe, One taking all of my RAM's Memory

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  1. Posts : 38
    Windows 7 Home Premium 64bit
       #1

    Two explorer.exe, One taking all of my RAM's Memory


    Hello, Ever since last month on October 2014 I'v noticed that I have 2 Explorer.exe's with one being my desktop (The one with the username, Afrim) and another explorer.exe process that has no username but this explorer.exe process starts off using a minimal amount of my Memory but after a few minutes this process will then use up ALL of my memory reaching at 5,000,000 K and higher. When this uses all my Memory I then open up task manager which takes me a few mins to do and then i end the Process and sometime end the Process Tree. After ending the process there is only one explorer.exe, which is my desktop but then a few mins later the Other explorer.exe with no username returns and takes up ALL of my memory again and again.

    I've searched up alot for this issue but seem to find no solution so far what I have tried is going into my MSConfig and set my boot options to Safe mode and have done multiple Full Scans with Malwarebytes and Microsoft Security Essentials and nothing is found. Other then that I have also set the boot options to a Selective Startup and checked off the "Load System Services" box and nothing else I then go into the services Tab and check off Hide All Microsoft Services and then disable all the other non Microsoft services. Still even doing this the second explorer.exe returns and uses all my Memory. Also in my Folder Options > View, the "launch folder windows in a separate process" box is not ticked.

    After many researching of this I am completely lost on what to do, I cannot use my PC properly anymore because of this situation and any help is much appreciated thank you for reading this and possible helping me out.:)

    Here are some pics of the Task Manager and Folder Options;
    imgur: the simple image sharer
    imgur: the simple image sharer

    EDIT:
    The issue has been resolved! Much thanks to everyone that had helped out with the situation.
    Last edited by AfrimS; 19 Dec 2014 at 21:24. Reason: Images were not showing up
      My Computer


  2. Posts : 42
    Windows 7 Ultimate 32bit
       #2

    search for explorer.exe---The explorer.exe file is located in the folder C:\Windows. In other cases, explorer.exe is a virus, spyware, trojan or worm!
      My Computer


  3. Posts : 1,049
    Windows 7 Pro 32
       #3

    You could also try this to see if any antivirus products detects anything about your processes:

    Process Explorer + VirusTotal (to check all processes with 50+ AV's)
      My Computer


  4. Posts : 38
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    Theres is a Explorer.exe in the windows folder and it is 2,805 KB large and also another explorer.exe in the System32 folder and that one is 2,555 KB large and as for the virus total check thing i did it Dropbox.exe is detected, killed the dropbox.exe process now and will see what happens
      My Computer


  5. Posts : 1,049
    Windows 7 Pro 32
       #5

    You should verify in Process Explorer who the verified signer is for both of these. Step 11 in the Tutorial.

    And as mentioned in the Tutorial, you need to look at how many detections there were, for Dropbox.exe that is. If it's only one(or a few) chances are they're "false positives" which means wrongly detected and the file is likely clean. When checking with that many anti-virus products it increases the risk of false-positives.
      My Computer


  6. Posts : 38
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    So the normal Explorer.exe with the username is all good and has a Company name and is verified but the second Explorer.exe that takes all my Memory has no company name or verification at all and when hovering over it, it says "Path:[Error Opening Process]"

    Here is an image;
    imgur: the simple image sharer
      My Computer


  7. Posts : 1,049
    Windows 7 Pro 32
       #7

    You need to follow every step in the Tutorial including starting Process Explorer with administrator permissions so it can check system processes too. That could also be the reason why you can't see all info about all processes.
      My Computer


  8. Posts : 38
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    Okay did all the steps once again and this time and ran it as an Admin, I have suspended explorer.exe and it is not increasing nor decreasing in the amount of memory being taken, it is verified as a Microsoft Corporation company and 0/56 is found for the Virus Total. At this point I do not know what to do. Iv followed all the instrutions from the link you gave me i will try a full scan from malwarebytes and Microsoft security essentials soon. What should i try not seeing as there is no virus total scans found for it and that it is verified.

    Heres an image of Process Explorer;
    imgur: the simple image sharer
      My Computer


  9. Posts : 1,049
    Windows 7 Pro 32
       #9

    I'm not sure, maybe someone else has some ideas. One thing you can do though is step 8 for that process to also check all DLL files used by that process.
      My Computer


  10. Posts : 38
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    when doing the CTRL + L thing for the DLL all that shows is this imgur: the simple image sharer
    how can i check company name, path and, virus total for the dll's?
      My Computer


 
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