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Windows 7: Factory restore a custom built PC?

12 Feb 2015   #11

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit

Quote   Quote: Originally Posted by MetroBOS View Post
Quote   Quote: Originally Posted by ignatzatsonic View Post
Do you know how to force your PC to boot from that installation disc?
I believe that is what I did. I had the disc in the tray and when I restarted, it said press any key to boot from the DVD and that's what I did.

Can you currently get the thing to start and boot from the hard drive as you would normally? If yes, we'd like to see a screen shot of Windows Disk Management---unless you are absolutely positive there is nothing on that hard drive you need or care about.

Do you have a "Certificate Of Authenticity" sticker on the PC that contains a 25 character "Product Key" in this format: xxxxx-xxxxx-xxxxx-xxxxx-xxxxx?

Does the version of Windows named on that sticker exactly match the version of Windows named on your installation disc?

Are you sure you want to do a clean install rather than try to recover to some factory state (if that's possible--maybe it isn't)?

My System SpecsSystem Spec
12 Feb 2015   #12

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit

On second thought---I think the best thing you can do is contact support. I looked at their web site and the online support is minimal, but maybe they can help through email or phone.

I say that because:

1: I don't know if you in fact have a legitimate Windows installation disc. Maybe you have something special cooked up by ecollegepc that is more of a repair or recovery disc.

2: You may still have a way to do a factory restore (if there ever was a way), but that's not clear yet.

3: If you do a clean install, I am a bit concerned about you having an immediately working Internet connection. The Internet (NIC) driver is normally installed by Windows, but I'd feel better if you could download it directly from ecollegepc.
My System SpecsSystem Spec
15 Feb 2015   #13

Windows 7

Thanks. I've sent an email to eCollegePC. I don't know if they can help me do a restore, but I'm hoping they can at least help me uninstall the 2nd copy of Windows 7 that I installed.
My System SpecsSystem Spec

15 Feb 2015   #14

Windows 7

Okay, so I heard back from eCollege PC and they said to boot from my windows DVD and when I get to where it shows the drives click options and then delete everything listed. Then click next and the install will start.

I then asked them about why I was unable to connect to the internet and use my wireless keyboard/mouse. Their response said that after I install windows I should run the motherboard disk to install the drives for those components.

Could someone please tell me how I run the motherboard disk and install the drives? I am in way over my head with this one.
My System SpecsSystem Spec
15 Feb 2015   #15

Windows 7

Nevermind, just realized how stupid that question was.

I found the motherboard disk and tried to run the setup exe file, but it said something about not being the right volume.

I think I'm just going to give up before I screw up my computer even more than I already have.

I always thought I was pretty computer savvy, but this whole experience has been a reality check. People like me have no business buying custom rigs. I learned that the hard way.
My System SpecsSystem Spec
15 Feb 2015   #16

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit

Their instructions about how to install Windows are about right---you get to the "where do you want to install Windows" screen, choose "advanced drive options", then delete ALL partitions and continue. Windows will install, creating the necessary new C partition.

You need a "driver" to establish an Internet connection. That drive MAY be installed by the Windows installation. If not, they are telling you that there is such a driver somewhere on that "motherboard" disc.

It's probably pretty simple to do, but I could understand your reluctance.

If the thing won't run properly now, you don't have a lot to lose by trying.
My System SpecsSystem Spec

 Factory restore a custom built PC?

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