explorer.exe freezes multiple times a day


  1. guitarfish
    Posts : 7
    Windows 7
       New #1

    explorer.exe freezes multiple times a day


    I am trying to diagnose and fix an issue on a Windows 7 Pro x64 at my office. It is an Active Directory domain member. Several times a day explorer.exe freezes. The user has to go into Task Manager and End Task, then New Task to restart explorer.exe.

    It’s been happening for a couple months now, we can’t point to a specific event that precipitated it. I wish I could backup the data and do a reformat/reinstall, except this PC is the most complex client PC in our organization, and it would be days of work to rebuild it.

    Explorer.exe freezes 3-6 times per day, there is no pattern or specific action that seems to trigger it.

    I don’t believe it’s a malware issue. There are no browser/popup issues. The PC has Kaspersky Endpoint Protection 10 installed, its scans come up clean. There are no errors in the System or Application logs.

    What I’ve done so far:
    - Deleted c:\windows\temp, User\Appdata\Local\Temp
    - Deleted browser cache (IE and Firefox)
    - Chkdsk /f (no errors)
    - SFC /Scannow (no errors)
    - Dism.exe /Online /Cleanup-Image /ScanHealth (no errors)
    - Malwarebytes full scan, deleted all items found
    - Kaspersky Endpoint scan

    I uninstalled the Kaspersky and installed MS Security Essentials, did a full scan with that, came up clean.

    I have to resolve this soon, the user has been more than patient. I would appreciate any help anyone can offer. I’m running out of ideas.





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  3. gregrocker
    Posts : 50,642
       New #2

    Work through the Troubleshooting Steps for Windows 7
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  4. guitarfish
    Posts : 7
    Windows 7
    Thread Starter
       New #3

    The problem was a piece of crapware called "Shop at Home Helper". Wasn't listed as an installed program, so it had to be removed via registry and file deletion. No Explorer.exe freezes in 2 weeks.
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