Please help with corrupt files [sfcdetails file attached]

Knikkey · 15 Jul 2015

tl;dr - i haz corrupts wut do now?

I'm not sure if the windows update I did last night was the culprit, but I've been working on my computer for about 12 hours (I'm not super computer savvy so it took a lot of iphone Google skills) and I finally got my laptop from moving dead slow, to BSOD, back to moving dead slow, to finally functioning mostly normally again. I've done full scans of my computer with Spybot (free) Malwarebytes (free) and Panda Antivirus (free) and came up pretty clean. I ran sfc /scannow and came up with some files that were corrupted and couldn't be automatically fixed. Since I'm assuming these files are really important, I want to consult you guys here before I try anything. Anyway here is the file. Thanks in advanced!

By the way I searched the forums for similar problems and while I did find a few, I'm not sure what to do

Boozad · 16 Jul 2015

This shows repeatedly in the logs:

Code:

2015-07-16 08:41:43, Info                  CSI    000001ca [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-07-16 08:41:43, Info                  CSI    000001cb [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"

Not really anything to worry about, just uninstall KB3068708 and hide it if it shows again in Windows Updates.

Can you post up the logs from your BSOD by following https://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

Also perform a clean startup to see if that enhances performance. https://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html

Knikkey · 16 Jul 2015

I'll do a clean start up as soon as I can and update on that later.

Here is the info you requested. I also uninstalled the update you specified.

EDIT: after uninstalling the update and normally restarting my computer, my computer has gone back to super slug mode and is taking forever to open applications. It may be a while before I can try the clean start up.

Knikkey · 16 Jul 2015

After running sfc /scannow again, the same corrupt files (utc.app.json ; telemetry.ASM-WindowsDefault.json) appear, so I don't think uninstalling that update worked.

Boozad · 16 Jul 2015

That's not really an issue to be honest, it's just a false positive showing in sfc /scannow. The update itself isn't corrupt per se. I'll take a look at your logs tonight and see if anything obvious is showing in there.

Knikkey · 16 Jul 2015

Alright thank you. I should also add that every attempt at system restore I have made has been unsuccessful at all available restore points. Having been at this for over 12 hours is driving me insane.

GokAy · 16 Jul 2015

Search for KB3022345 and uninstall if there is.

Knikkey · 16 Jul 2015

I don't see KB3022345.

GokAy · 16 Jul 2015

Ok, only other thing I can think of is your Windows Update is set to automatic update. In any case, the corruption warning from this issue is negligible as Boozad has told.

Knikkey · 16 Jul 2015

Oh man. Do you have any idea what might be causing my
Computer to be be so unresponsive all of a sudden then? I thought the corrupt files were the reason.