Help With About (4) SFC /Scannow Errors Windows 7 Pro 64-bit SP1

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  1. Posts : 5,656
    Windows 7 Ultimate x64 SP1
       #11

    PM sent, expect a reply from NoelDP. He is usually very busy, so it may take a day or two.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #12

    Hah! ye of little faith
    Here's the CheckSUR error...
    Code:
    Unavailable repair files:
    	servicing\packages\Package_5_for_KB2416471~31bf3856ad364e35~amd64~~6.1.1.0.mum
    	servicing\packages\Package_5_for_KB2416471~31bf3856ad364e35~amd64~~6.1.1.0.cat
    ...and here's the SFC errors...
    Code:
    	Line 3683: 2015-09-19 07:52:26, Info                  CSI    00000368 [SR] Beginning Verify and Repair transaction
    	Line 3688: 2015-09-19 07:52:26, Info                  CSI    0000036b [SR] Cannot verify component files for eda0994a5dcb3a3451128b283ebaf43d, Version = 6.1.7601.17966, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    	Line 3691: 2015-09-19 07:52:27, Info                  CSI    0000036d [SR] Cannot repair member file [l:36{18}]"Amd64\HPZSCWN7.DTD" of prnhp002.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    It's unusual for a Manifest file to show an error in SFC without it appearing in CheckSUR also - but I see this CheckSUR is a couple of days old, so may be a little out of date.
    I'll post a fix for the CheckSUR problems first, as they may have a bearing on the SFC.

    Back soon.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #13

    I've uploaded a file - smkaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder smkaa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer


  4. Posts : 18
    Window 7 Professional 64-Bit
    Thread Starter
       #14

    Noel......Many Thanks.
    I followed your instructions and just finished running the SURT, again (hotfix).
    I'm attaching the CheckSur and the CheckSur Persist files.

    Sy
    Help With About (4) SFC /Scannow Errors  Windows 7 Pro 64-bit SP1 Attached Files
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #15

    Good - that fixed the mum/cat file error (although there's still no mention of the problem Manifest file )

    Now for the driver problem...
    I've uploaded a file - smkab.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\smkab
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\smkab
    or
    DIR E:\smkab

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\smkab <drive>:\windows\winsxs /y /i /s /v /h

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
    Last edited by NoelDP; 19 Sep 2015 at 15:07. Reason: correct filename
      My Computer


  6. Posts : 18
    Window 7 Professional 64-Bit
    Thread Starter
       #16

    I just ran a new SFC /scannow.......sorry to report the exact same errors and results.

    Sy
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #17

    Yeh - that's to be expected as the CheckSUR can't do normal file replacements, unfortunately.
    See my last post for the fix for the driver file - and once that's out of the way I'll see about the problem with the manifest file.
      My Computer


  8. Posts : 18
    Window 7 Professional 64-Bit
    Thread Starter
       #18

    Noel.......I encountered a problem. I got as far as storing all the unzipped files
    in a folder named smkab in C dir C:\smkab

    Unfortunately, I'm unable to do a "Repair My Computer", since I don't have (or unable to find)
    Windows 7 Pro disk that it requires. Trying to remember if computer came with (1) when I bought
    in 2011 I thought it came with 7 Home, and I updated to Professional so that I install my old XP in
    "virtual mode", which I did, and ironically I've never used:)

    Noel, I tried to do an XCOPY in safe mode......didn't work

    XCOPY C:\smkab C:\Windows\Winsxs /y /i /s /v /h <access denied>


    Noel, I really do appreciate all the time, hard work, and effort you've spent in trying to solve this
    problem of mine. Fortunately, everything seems to work just fine, even with those manifest and package
    errors. Windows Update, The printer, video, audio, graphics, system restore....everything seems to work
    just fine.......perhaps, I should just leave "well enough" alone, unless you can think of another way for me
    to copy those files over into C:\Windows\Winsxs with the correct attributes.

    I 'ghosted' an external USB drive sometime in July......There's no quarantee that those errors were not present, even back then......I have restore points going back pretty far, so I wonder if I should just do a system restore to check for those errors......of course, if actual manifest files were missing, the restore would probably not help, so back to "square one"........What are your thoughts?

    Thank you very much....you've been a wonderful help about this
    Sy

    The thing I would love to know is exactly what computer function those errors point to..........
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #19

    You don't normally need the disk for that, unless your system has no System Reserved partition?
    YOu can create a Repair disk, anyhow... System Repair Disc - Create
      My Computer


  10. Posts : 18
    Window 7 Professional 64-Bit
    Thread Starter
       #20

    Noel.........For some reason, I'm having trouble with the XCOPY syntax ?


    DIR C:\smkab <OK>

    then

    XCOPY C:\smkab C:\Windows\winsxs /h /i /s /v /h <access denied>


    keeps giving me that it can't create directory windows\winsxs
    I'm not trying to create C:\Windows\winsxs directory, but copy to it from from C:\smkab

    There appears to be nothing wrong with the attributes, just the C:\Windows\winsxs syntax????????
      My Computer


 
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