Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.

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  1. Posts : 30
    Windows 7 Professional x64
       #1

    Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.


    Hello,

    I have upgraded to Windows 7 x64 from Windows XP. With Windows XP, shutdown/reboot/sleep were working perfectly fine but now with Windows 7 x64 the PC refuses to shutdown completely. The fans/LED/CPU remain on. Same thing if I chose to sleep the computer. I need to press the power button for 4 seconds to completely shutdown the PC. I've tried:

    - A clean boot;
    - Deactivating all non essential services;
    - Looking into devices power management tabs and deactivated accordingly what was needed;
    - Boot in Safe Mode;
    - Reverting certain drivers to older versions (network card, GPU);
    - Resetting bios. The Bios is up-to-date;
    - Doing a sfc /scannow.
    - Uninstalling completely Norton Antivirus.

    None of the above changed a thing. The outcome is always the same. The only difference with a Safe Boot is that the shutdown process hangs at the "Shutting Down..." window and therefore I need to hard reset the computer as well. Windows 7 is fully up-to-date.

    In order to eliminate possible hardware issues I booted the PC with a backup drive of my old installation of Windows XP. Shutdown works perfectly. So it does not seem to be hardware related.

    I have made a Shutdown Trace that can be found here. The trace was done thanks to "cluberti" tutorial on how to make a trace. Could any expert have a look at it and tell me if he notices anything out of the ordinary?

    Thank you.
    Last edited by polanskiman; 30 Oct 2015 at 05:23. Reason: Clarifying post. Added last point (Uninstalling AV). Added comment on cluberti
      My Computer


  2. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #2

    Hi and welcome to SevenForums,
    I ran into this not sure if it applies to your issue though ?
    3 star review of the cpu :/
    Amazon.com: Intel Core i5-2300 Processor 2.8 GHz 6 MB Cache Socket LGA1155: Electronics
    The processor would only let windows boot if I set the bios settings to lock the core multiplier (the feature that turns down the multiplier to be energy efficient)

    I sent a perfectly good motherboard back thinking it was the issue, when it was this processor, its strange that its like this.
      My Computer


  3. Posts : 30
    Windows 7 Professional x64
    Thread Starter
       #3

    ThrashZone said:
    Hi and welcome to SevenForums,
    I ran into this not sure if it applies to your issue though ?
    3 star review of the cpu :/
    Amazon.com: Intel Core i5-2300 Processor 2.8 GHz 6 MB Cache Socket LGA1155: Electronics
    Hello and thank you for the Welcome.

    The problem is not related with the boot but with the shutdown. By curiosity though I did try disabling/enabling several features in the Bios but that didn't help. Same problem persists.
      My Computer


  4. Posts : 30
    Windows 7 Professional x64
    Thread Starter
       #4

    No one?
      My Computer


  5. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #5

    Hi sorry for the delay.
    Have you tried safe mode with networking and shut down through it to see if the issue repeats ?
    Otherwise I have no idea what would cause that :/
      My Computer


  6. Posts : 30
    Windows 7 Professional x64
    Thread Starter
       #6

    Yes I have. The only difference is that in safe mode it hangs at the "Shutting down" window and I have to hard reset the PC. I will try one more time see if it does it again.
      My Computer


  7. Posts : 30
    Windows 7 Professional x64
    Thread Starter
       #7

    I tried safe mode again and Windows 7 hangs at the Shutting down window. I could replicate this each time I tried.
      My Computer


  8. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #8

    Hi,
    Can you show your disk management window and msconfig startup and Non Microsoft services windows too ?
    Disk Management - Post a Screen Capture Image

    Heck show us this too
    Show Us Your WEI [4]
      My Computer


  9. Posts : 30
    Windows 7 Professional x64
    Thread Starter
       #9

    Hello,

    Screenshots are attached but as I stated above, I have already tried a clean boot as well as disabling all third party services and startup items, which did not work. I also tried this morning uninstalling completely the video drivers and installed them again. That didn't do it either.
    Attached Thumbnails Attached Thumbnails Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.-capture1.png   Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.-capture5.png   Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.-capture6.png   Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.-capture4.png   Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.-capture3.png  

      My Computer


  10. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #10

    Hi and thanks :)
    I'm wondering why your system reserved partition is EFI and not NTFS ?
      My Computer


 
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