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Windows 7: Strange vertical tearing in context menu's while using Aero theme.

30 Oct 2017   #31
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi,

Threads do get old but they never die, don't be afraid to update your thread with new info. Oh, and don't bump to hard; They kinda frown on that here.

General Rules:
2) No useless posts, e.g., thread bumping, useless one liners, junk posting to increase post count, and identical multi-postings in different forums.

~
Without going over the previous postings, are you running all the new stuff at their defaults, including BIOS and MB?

Can you get a reliable PSU?

Where does the OS reside? Can you disconnect the other drive to test?

Do you have any onboard Intel graphics? Isolate then test the 970. Try removing the 970 drivers, then see if they'll re-install under Vista or XP compatibility. If they do, test.

Can you de-tune the corsair memory to lower speed settings? Then test. I'm thinking your main memory and the 4G on the 970 are fighting with each other causing the tearing. I haven't checked if it can be done with the 970's memory.

Quote:
But when i connect the pc to the TV, it's still there.
To me that means whatever's causing this is originating from the pc.
Quote:
That kinda rules out the screen imo. I could try to get a new DVI cable...then again, when using a HDMI cable on the tv it doesn't help. So probably not the cable
You won't know about the DVI cable until you try a good one, but probably not.

I have other ideas but that's enough for now.


In case: https://How to Upgrade to Windows 10 From 7 or 8 | www.tenforums.com/tutorials/


My System SpecsSystem Spec
.
30 Oct 2017   #32
PuffPuffPass

Windows 10 Home 64Bit Dutch
 
 

Hi Anak,

Thx for the reply! As i stated in previous post, all hardware is replaced. Problem still there!
It's an Nvidia problem i'm sure. When i uninstall nvidia drivers with DDU (it prevents the install of the windows 10 GPU drivers.)
And the result is that Chrome reacts normally, no vertical tearing but insane horizontal tearing. Which is normal without the GPu drivers i guess.
Also in Safe mode, the "vertical screen tearing" is gone! Install any drivers and the problem is back.

So basically, it's Nvidia! There are a couple threads in existence that explain the exact same problem, but never ever did i see any solution or a reaction from Nvidia. it's hopeless.

On a side-note ->I can recreate this problem on brand new Pc's at multimedia stores so .. there ya go!
Still got some small bit of hope left some tweaker somewhere figured it out.

I'll keep the bumping to a minimum thx for the warning.

I have seen 1 person who had figured out how to get it working with older drivers. But that's not an option for me. I play newer games, i need the newer drivers + i can't find the drivers he was referring 2.

Edit* I found out that when i'm in safe mode the problem of "vertical tearing" isn't present.
Also i noticed that there is no lag when hovering over menu items (like start + right-click start) when the drivers are active there is a noticeable lag when hovering over menu items. All this is gone when in safe mode OR when in normal mode but without the Nvidia Drivers. I tried a bunch of older driver, but no luck so far.

Man this is driving me nuts!

I made a small video showing the issue (play at halve speed to see it more clearly)

Vertical screen tearing in Start menu (right click) + black background when closing Chrome browser - YouTube
My System SpecsSystem Spec
31 Oct 2017   #33
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi PuffTheMagicBelgian, you're welcome.

Let's take a few steps back, relax and try to get a fresh perspective of the problem. Try to forget anything you've done previously.

The basic definition of tearing, note underlined section:
Quote:
Screen tearing is a visual artifact in video display where a display device shows information from multiple frames in a single screen draw. The artifact occurs when the video feed to the device is not in sync with the display's refresh rate.
https://en.wikipedia.org/wiki/Screen_tearing
This would indicate the problem lies between the PC, the 970, and the monitor, with not only the refresh rate but also resolution.

In no particular order:
  • How old is the monitor, can it handle the 970's output? (see next)
  • Have you documented that the refresh rates and resolutions (RRR) of the monitor can handle the RRR output of the 970? Can you find any settings that match?
  • Go through and test the different themes that windows offers, this link suggests that classic is the worst, and in the same thread to lower your display resolution.
  • No tearing in safe mode could indicate a problem with aero, this link is for multiple monitors but could offer insight. It suggests aero should be on.
  • If you can re-create the problem at the big-box stores can you reverse engineer your steps to stop the tearing on your set-up?
  • There are some videos on the related link below to stop nvidia products from tearing, but I imagine you've either tried or discounted them.

Related:
nvidia screen tearing windows 7 (google search)
My System SpecsSystem Spec
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31 Oct 2017   #34
PuffPuffPass

Windows 10 Home 64Bit Dutch
 
 

Hi Anak,

Thx again for the suggestions.
i'm using Windows10, i should change that in my profile!
So no Aero options for me.

Today i went to a friend, took my card out, put his in, used DDU to uninstall drivers and turn pc off for installing a new GPU. Same result! lol Unbelievable.
Now the other thing, i could reproduce some of my glitches on HIS pc!!
Also running Windows 10 + Nvidia card (GTX 1070)
Then last week when i was in multimedia store, one of those pc's had same problem. So i can reproduce this problem on multiple pc's now! All using Windows 10 + Nvidia GPU.

I'm awaiting response from Nvidia, after talking to them for a good hour and sending them details, examples and the link to different places where this is being discussed.
My System SpecsSystem Spec
31 Oct 2017   #35
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Okay, it won't hurt to take a break until you hear back from them.
My System SpecsSystem Spec
06 Nov 2017   #36
PuffPuffPass

Windows 10 Home 64Bit Dutch
 
 

Small update ..

I have contacted Nvidia, Microsoft and the retailer where i bought all my pc components. I showed them a couple examples of the problem, gave them the links to all online discussions i could find concerning "vertical tearing/splitting".

Nvidia bumped me up to LVL2 support.

"Hello PuffPuffPass,

Your case is being escalated to our Level 2 Technical Support group for further attention. The Level 2 agents will review the case notes to troubleshoot the issue and find a solution or workaround.

As this process may take some time and require a good deal of testing and research, we ask that you be patient. A Level 2 tech will contact you as soon they can to assist or point you in the right direction.

Best Regards,
NVIDIA Customer Care
"


Microsoft made me run in circles around myself.

And the peak of (horrible support) was telling me that i needed to purchase a "support package" for additional help with my particular issue. They offered me a 85€ package for 1 month, or the full year package for 125€. I actually laughed out load after reading this! I recently bought this version of Windows 10 for 125€ LOL!

Needless to say, i didn't go for that option. And thanked the person for his/her/it's "help".

My retailer (http://www.alternate.be)

These people are the best! Very understanding, helpful etc.
Sadly though, clueless when it comes to this particular issue.
And the hardware has been replaced, so they don't know where to go from here ..

I will report back with new findings!
Greetings, and PuffPuffPass
My System SpecsSystem Spec
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 Strange vertical tearing in context menu's while using Aero theme.




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