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Windows 7: Computer will not shut down.

16 Oct 2015   #1

Windows 7 Home Premium 64bit
Computer will not shut down.

Could someone assist me please with problem that is affecting affecting my wife's PC which runs on Windows 7 64 bit OS.

She is recently finding that sometimes, when she clicks 'Shut down', the PC just runs and runs in the shutting down mode. Furthermore, I thought I would go into System Configuration via msconfig and disable some services in order to identify one that might be preventing shutdown. When I did this, however, the machine froze when I tried to disable one or more programs and eventually a message 'System Configuration not responding' appeared. This occurs whenever I try to disable any program(s). I seem to have to do a power switch off to retrieve the situation. On one occasion I saw a warning that appeared briefly saying ' Too many other files currently in use by the 16-bit programs. Exit one or more 16-bit programs, or increase the value of the FILES command in your config.sys file'. From what I have read, this warning notice may be a complete red herring as far as the underlying problem is concerned.

Any solutions please other than re-installing Windows 7 or upgrading to Windows 10?

My System SpecsSystem Spec
17 Oct 2015   #2

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Gordon if you haven't already mate run these for starters< if necessary include the /f and /r in the command line as per Option2 (insafe mode is a wise way to go)

then these version and untick the trial option when it comesup

ADW download from bleeping computerdelete any rubbish found with the malware scans

(Anyone running Kasperskyinternet security will find it rants about ADW - ignore it or disable Kasperskywhile running ADW)
My System SpecsSystem Spec

 Computer will not shut down.

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