7 HP x64 - Startup Repair Loop, NoRootCause

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  1. Posts : 7
    Windows 7 Home Premium x64
       #1

    7 HP x64 - Startup Repair Loop, NoRootCause


    Hey Guys,

    Have a friend that has given me their PC to fix. It's running Win7 HP 64 bit and is stuck in a Startup Repair Loop. None of the Safe Mode options boot, neither does the Last Known Good Configuration option.

    I have tried using a Win7 HP disc to repair Windows, run a chkdsk on the OS drive, scanned the drive for any viruses with and AVG rescue disc. I have also removed the rive and plugged it externally to a working PC and found all files to be intact, or so it would seem.

    I have read a couple of forums and tried a few other things like this >> Startup Repair Infinite Loop Recovery which still does not work.

    Unfortunately no restore points were created and I do not have access to replace all of the programs & games that my friend has installed.

    Does anyone know of any other options?

    This is the only information I get from the system after the failed Startup Repair.

    Problem Event Name: StartupRepairOffline
    Problem Signature 01: 6.1.7600.16385
    Problem Signature 02: 6.1.7600.16385
    Problem Signature 03: Unknown
    Problem Signature 04: 21199410
    Problem Signature 05: AutoFailover
    Problem Signature 06: 30
    Problem Signature 07: NoRootCause
    OSVersion: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    I have noted that Problem Signature 6, increase each time the Startup Repair fails.

    I have also tried an MBR Rebuild through Easeus Partition Master and this was still unsuccessful.

    I have some more information below in regard to the startup repair.

    Root Cause Found:
    ----------------------------
    The partition table does not have a valid system partition.

    Repair Action: Partition Table Repair
    Result: Completed successfully. Error Code 0x0
    Time Taken = 2356ms.


    I have a bunch of tests that Startup Repair has run, all with the same result, so I will just list the Test Name and Time Taken.
    1 - Check for updates, 0ms
    2 - System disk test, 16ms
    3 - Disk failure diagnosis, 31ms
    4 - Disk metadata test, 0ms
    5 - Target OS test, 156ms
    6 - Volume content check, 78ms
    7 - Boot manager diagnosis, 0ms
    8 - System boot log diagnosis, 0ms
    9 - Event log diagnosis - 0ms
    10 - Internal state check, 0ms.

    Please note that the above 10 Tests all had the same result of
    "Result: Completed successfully. Error code 0x0"

    At the very end of all the test result, Startup Repair had the following.

    "Root cause found: Startup Repair has tried several times but still cannot determine the cause of the problem."

    I'm at a loss for what to try. At present I am looking at Using a Boot CD (Hirens or UBCD), however I have never really used this tool before and am not completely confident with it.

    Please let me know if anyone has a suggestion other than a clean install..

    Thanks!
    Alexx
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    Welcome to our forum Alex.

    Take a read through this tutorial by Dzomlija and see if it helps.

    Startup Repair Infinite Loop Recovery
      My Computer


  3. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Thanks Layback Bear,

    Unfortunately I have alraeady tried the below and was still unsuccessful in getting the system to run.

    I appreciate the suggestion, however do you have any other suggestions?

    Thanks again!
    Alexx

    Layback Bear said:
    Welcome to our forum Alex.

    Take a read through this tutorial by Dzomlija and see if it helps.

    Startup Repair Infinite Loop Recovery
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    Sorry I missed that in your first post.

    I'm not a expert in much of anything so what I do is look for experts and expert ideas.

    I found this that could help.

    MBR - Restore Windows 7 Master Boot Record


    Because of all the test you have done and the fact you plugged the drive into another computer and you could see files that looked normal I'm thinking MBR has a problem.

    By chance did this friend give you anymore information about the problem other than the computer didn't work?
    Things like what was the computer doing when this problem happened.
    What was the owner doing on the computer when this problem happened.
    What changes were done to the computer or system just before the problem arose.
      My Computer


  5. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #5

    Hi Layback Bear,

    Unfortunately, the tutorial included did not fix the issue, nor did the bootrec command included as a failsafe backup in this tutorial.

    Both the bootsect and bootrec come back as successful, however the system still does not boot.

    My friend has explained that he was simply watching a TV show, left the system paused for 10-15 minutes and upon return it was in Windows Startup Repair. The owner of the PC is not very technical and doesnt remember doing anything special prior to the issue.

    He did say at one stage the system booted through to Windows, however the screen was illegible resembling and old VHS, similar to >> https://encrypted-tbn3.gstatic.com/i...ZB_8gtwGy9EQAV

    Any other possible suggestions? At this stage I'm about ready to give up and clean install.

    Thanks again!
    Layback Bear said:
    Sorry I missed that in your first post.

    I'm not a expert in much of anything so what I do is look for experts and expert ideas.

    I found this that could help.

    MBR - Restore Windows 7 Master Boot Record


    Because of all the test you have done and the fact you plugged the drive into another computer and you could see files that looked normal I'm thinking MBR has a problem.

    By chance did this friend give you anymore information about the problem other than the computer didn't work?
    Things like what was the computer doing when this problem happened.
    What was the owner doing on the computer when this problem happened.
    What changes were done to the computer or system just before the problem arose.
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #6

    Have you been in the bios and verified things are as they should be?

    I will go to the ranch and see if I can find some help.
    Might take a little while, they are scattered all over the world. Time zones and all that kind of stuff.
      My Computer


  7. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #7

    Indeed I have. I have even disconnected the extra HDDs and DVD (when not in use).

    I appreciate your help, Layback Bear!
      My Computer


  8. Posts : 26,863
    Windows 11 Pro
       #8

    Hi, alwxx2, could I persuade you to give us the system specs? That will help us a lot try to determine if there is anything we can do to help you. When you tried the tutorial Startup Repair Infinite Loop Recovery, I am sure you noticed the first paragraph, the tutorial is usually the last step before a clean install. In my opinion, that is a likely outcome. However, don't think we have given up yet. I would like to see if there is a hardware cause of the problem or if there is some other cause. Is the hard drive currently in his computer or do you have it hooked up to yours?
      My Computer


  9. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #9

    Hi essenbe,

    Below are the system specs, I hope this helps!
    OS: Microsoft Windows 7 Home Premium 64bit
    RAM: G Skill 8G(2x4G) DDR3 1600Mhz PC12800 RL 9-9-9-24(CL9D-8GBRL)
    DVD: LGE CH12LS28 Black Blue Ray HD Combo
    CPU: AMD FX-6300 Black Edition 6-Core Socket AM3+ CPU
    GPU: Gigabyte GV-R927XOC-2GD
    Motherboard: ASRock 990FX-KILLER.990FX
    SSD: Sandisk 120gb (OS)
    HDD: Seagate Barravuda 2TB

    I did notice that first paragraph, but really was hoping to avoid, however it is looking more likely that it is inevitable.

    The SSD (being the OS drive) is still connected to his computer as it is easiest for now.

    Thanks for your help!
    Alexx

    essenbe said:
    Hi, alwxx2, could I persuade you to give us the system specs? That will help us a lot try to determine if there is anything we can do to help you. When you tried the tutorial Startup Repair Infinite Loop Recovery, I am sure you noticed the first paragraph, the tutorial is usually the last step before a clean install. In my opinion, that is a likely outcome. However, don't think we have given up yet. I would like to see if there is a hardware cause of the problem or if there is some other cause. Is the hard drive currently in his computer or do you have it hooked up to yours?
      My Computer


  10. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #10

    Thank you Steve for coming to help.
      My Computer


 
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