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Windows 7: Windows experience Index could not complete

17 Nov 2009   #11

Windows 7 64bit

Quote   Quote: Originally Posted by Anamnesia View Post
Quote   Quote: Originally Posted by Flavius View Post
Quote   Quote: Originally Posted by Zinic View Post
I never had any rating to start with. So when I began testing, it went all the way through then this error popped up. What is wrong?
On our forum there are full this kind of threads -you need better search
for example:
1)Can't rate system in windows experience

2)windows experiene index fails on win 7

3)Windows Experience Index unknown error

4)Windows Experience Index Error

there are more of course "Windows Experience Index" - Google Search

Quickly summary them:

If you have KIS 2010 surly this software is responsible for this issue so you have to contact with Kaspersky support for special hotfix

Another reasons:

-deffective drivers for video card,chipset,sometimes any issue with BIOS

so update BIOS,update all drivers,especially for video ard and chipset

Possibly other 3p security software can cause this issue as well
Hi. I have KIS 2010 & don't recall having received any Kaspersky update relating to this. However, I've been wrestling with the Windows Experience Error message for the past 3 weeks - including a fresh Windows 7 Ultimate install.

Tonight, I tested again & IT WORKED!!!

The only thing I can put it down to is that over the past few days I changed my 1394a FireWire driver to the Legacy Driver - which (by the way) solved another issue I'd been experiencing with my TC Electronics Studio Konnekt 48 (audio hardware) which uses the Firewire connection to my ASUS F3SV notebook.
The Firewire fault represented itself as a video stutter/freeze on the mixer for the Studio Konnekt 48.

My suggestion is; see if your computer has Firewire/1394 & if it does, then update the Driver, Search for a driver already on your computer & select the Firewire driver with the "(Legacy)" in brackets.

Hopefully this resolves the issue for you... :)

Good luck!

- Mi.
I have KIS 2010 (trial version) when I was trying to to my WEI Score...

I use this kind of motherboard. - EVGA E758-A1 3-Way SLI (x16/x16/x8) LGA 1366 Intel X58 ATX Intel Motherboard - Intel Motherboards and it has the IEEE 1394 Rear Panel Ports. Is this the FireWire? I won't be able to try this till later today, but how do I change my firewire to Legacy Driver?

My System SpecsSystem Spec
17 Nov 2009   #12

Windows 7 Professional x64 PL

Quote   Quote: Originally Posted by Zinic View Post
I have KIS 2010 (trial version) when I was trying to to my WEI Score...
So uninstall Kaspersky using Kaspersky Removal Tool Service messages

and replace it with another security software (full version)
My System SpecsSystem Spec
17 Nov 2009   #13

Windows 7 64bit

It is fixed now.
My System SpecsSystem Spec


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