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Unable to wake from sleep because USB keyboard/Mouse not allowed to
I have two Zotac ZBox CI320 Nano PCs, both running Windows 7 HP, both with the same problem...
Integrated graphics is Intel HD Graphics. Monitor is connected via HDMI. Everything is fine until the system goes to sleep or the display times out. Then, when I try to wake up the machine/display, I get "HDMI NO SIGNAL". (Using VNC from my iMac, everything works but the screen attached to the PC is still black. Not sure if the VNC Mirror driver isn't invoking the Heisenberg Uncertainty Principle, here! Bonus points to anyone who GETS that!)
In Device Manager, if I go to HID Keyboard Device or HID-compliant mouse, there's no Power Management tab. If I go to the Generic USB Hub that they're connected to, there IS a Power Management tab but "Allow this device to wake the computer" is grayed out.
In an elevated command shell (running as administrator)...
powercfg -lastwake
returns:
Wake History Count - 0
POWERCFG -DEVICEQUERY wake_programmable
returns:
Realtek PCIe GBE Family Controller
Intel(R) Dual Band Wireless-AC 3160
POWERCFG -DEVICEENABLEWAKE "HID-compliant mouse"
returns:
You do not have permission to enable or disable device wake.
POWERCFG -a
returns:
The following sleep states are available on this system: Standby ( S3 ) Hibernate Hybrid Sleep
The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.
Standby (S2)
The system firmware does not support this standby state.
The only sleep settings I can find in BIOS are:
Enable ACPI auto configuration (disabled)
Enable Hibernation (Enabled)
ACPI Sleep State (S3 [Suspend to RAM])
Lock Legacy Resources (Disabled)
Deep Sleep S5 support (Disabled)
I've tried changing most of the above settings but nothing seemed to change.
I haven't tried hibernating and don't really want to use it since these machines have SSDs.
I've been working on this for three solid days with a lot of lost sleep. Very frustrated. If you can think of something I haven't tried, please let me know.