Computer boots up but won't show desktop

Hi!

Recently my friend gave me an old laptop running Windows 7 Starter. It has a BSOD that has been fixed. My problem right now is when I try booting windows (in normal mode) at random times, it doesn't show desktop. The laptop was able to show the log in screen of the users. But when I enter one of the users, it does not show desktop. It just shows a black screen with the mouse pointer (I can move the mouse pointer though). I can still enter the desktop through safe mode.

What should I do? Thanks in advance!

~Bryan~

Hello Bryan mate get into safe mode if you can and run these for starters
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2 run these in safe mode and the sfc often best run for two to three runs

Hi,
You might review this if the above doesn't work
https://social.technet.microsoft.com...um=w7itproperf

Yep agree with Thrash Zone and if you want you can also run these even if only to eliminate malware

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Anti-Malware Premium
AdwCleaner Download
delete any rubbish found with the malware scans
(NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)

Hi,
Besides the obvious operating system you'd have to show us where you see this listing.

I have never had in msconfig (Startup) "Microsoft Windows OS".

From post #5

PS: Is there any really a start up entry called "Microsoft Windows OS"?

Have you by chance installed Windows 7 again in some fashion?
Possibly a virtual installation or virtual drive.