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Windows 7: Intermittant loss of Reliability Monitor graph display

13 Jul 2016   #1

Windows 7 Home Premium x64
Intermittant loss of Reliability Monitor graph display

I am having an annoying intermittant problem with Reliability Monitor on my system (Windows 7 64-bit, Dell XPS 8700 with Intel i7 running McAfee Antivirus Plus). I have searched various forums and can find no reports of a similar problem...

Occasionally, and at random, my Reliability Monitor graph display will not show the expected information. If I open Action Center > Maintenance > View reliability history, I usually see the normal data table:

After about every 4th or 5th system startup (or restart), when I attempt to open the Reliability Monitor it will open to an incomplete display, with the message "Reliability Monitor is generating the report. Please wait.":

Note that this is NOT the "blank" display that seems to be commonly seen, where the Reliability Monitor needs to be reset. My reliability Monitor is actually working correctly. There is just a glitch or hang in populating the graphic display. The RAC task is completing as expected, and, when working, the reliability data is always up to date.

And also note, the data IS actually "present" in the table, it just isn't visible. If I click in the table in the position where a day's data SHOULD be, the details will be displayed below the graph normally:

If I reboot the system (either a shutdown > startup or a restart) MOST of the time the Monitor will display normally. The problem just seems to occur randomly.

If I end and restart the explorer.exe process without rebooting, the Monitor will usually display normally.

The only other related symptom is that when the Reliability Monitor won't display, the Windows Experience Index window is also blank:

My system is otherwise working perfectly, with no other unusual symptoms or error messages.

Any Ideas?


My System SpecsSystem Spec
17 Jul 2016   #2

Microsoft Community Contributor Award Recipient

Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019

Mine's been out for a couple of years also and I gave up trying to fix it, but since I've seen your thread and found this one: Reliability Monitor Post #23 I've decided to try and see if I can get the graph working again. I can view all the problem reports just don't have the graph.

I did use Brink's Reliability Monitor - Reset tutorial and everything worked except the graph, Wa WA's post #23 has a few more items to try and I'm willing to try them.

I haven't tried step #3 yet, and I don't think I'd delete the files in the PublishedData, StateData folders, in step #3 just rename them to PublishedData.old and StateData.old, windows should create new ones but if I saw any balking from windows like I can't or shouldn't do it that way I'd leave the .old originals and create new/empty PublishedData and StateData folders.

I jumped over step 4 to try step 5 next, the security settings, now its a matter of time to see if the graph starts running again, but maybe I'll need step 4 if 5 doesn't pan out. Might take a while, the last report was dated back in March, but I believe it should still show that blue squiggly line.
My System SpecsSystem Spec
19 Jul 2016   #3

Windows 7 Home Premium x64

Thanks, Anak,

My Reliability Monitor is working perfectly, and is always completely up to date.

The ONLY problem is that occasionally (on every 4th-5th computer boot or restart or so), the Reliability Monitor graph graph display will not finish loading. The table and daily "divider" lines are missing, but the data actually is present.

The Monitor history IS being generated properly. If I click around in the "empty" graph display, when I hit a location for a day with info present, the information will be displayed below the graph as it should.

If I simply stop and restart the explorer.exe process the graph will work normally.

My System SpecsSystem Spec

20 Jul 2016   #4

Microsoft Community Contributor Award Recipient

Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019

You're welcome Ken, just throwing some findings out there.

After I posted I did get the feeling that I hadn't answered your concerns properly and I concentrated more on my problems with the monitor than yours, my apologies.

With explorer in the mix there has to be some relationship with it and the monitor that isn't quite right, I've run CHKDSK and SFC scans to see if there were any system/system file problems and they both came up clean.

A repair install is the only action that I know of that fixes any reliability monitor problem, the only reason I haven't tried it is that I don't have a disk; I have the means to make one, just haven't had the time.

btw; Step 5 didn't work.

My System SpecsSystem Spec

 Intermittant loss of Reliability Monitor graph display

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