Can't clik on any icons on desktop upon booting up, works in safe mode

FredricJLowe · 24 Aug 2016

My HP laptop with Intel I 7 chip is running Windows 7 64 bit. The computer fan was racing and I was getting critical errors with the core temp approaching 210 degrees on cores 3, then 4, then 1. I ran anti Malwarebytes and it found 13 adwares which I removed. Upon restarting when I tried to clik on any icons on my desktop or in my taskbar nothing happened. I tried rebooting but this did not fix the issue. I tried several attempts of system restore and sometimes would get a black screen after restarting. I undid the system restore and in safe mode tried to find Windows errors but it said it found none.
What is causing this and how can I fix this without doing a full System recovery.

AmericanPharaoh · 25 Aug 2016

Hello,

Sounds like either a Virus caused this or the User Account is corrupted.

First, let's try cleaning your system.

Download JRT, Save As, to Desktop. But, since the Desktop Icons are inactive, just run the tool at the first chance.
https://www.malwarebytes.com/junkwareremovaltool/

Download AWCleaner, Save As, to Desktop. But, since the Desktop Icons are inactive, just run the tool at the first chance.
https://toolslib.net/downloads/viewd.../1-adwcleaner/

Download CCleaner, to help clean your system.
CCleaner - Delete Junk Files

Run System File Checker
SFC /SCANNOW Command - System File Checker

Still doesn't work, the next step is to create a new user profile.

Fix a corrupted user profile

https://support.microsoft.com/en-us/...d-user-profile

Hope this helps'
John

TheLovleyGuy · 25 Aug 2016

FredricJLowe said:

My HP laptop with Intel I 7 chip is running Windows 7 64 bit. The computer fan was racing and I was getting critical errors with the core temp approaching 210 degrees on cores 3, then 4, then 1. I ran anti Malwarebytes andscreen after restarting. I undid the system restore and in safe mode tried to find Win it found 13 adwares which I removed. Upon restarting when I tried to clik on any icons on my desktop or in my taskbar nothing happened. I tried rebooting but this did not fix the issue. I tried several attempts of system restore and sometimes would get a black dows errors but it said it found none.
What is causing this and how can I fix this without doing a full System recovery.

Hi,

I think that's a virus (Still in the PC) or Corrupt User

My suggestion
1) Run Malwarebytes and make another scan (Maybe it find more :) )
2) Try making a new user and see if you can click any icon if it work

FredricJLowe · 25 Aug 2016

I can't get on the internet on the laptop. None of the keys are functional. I can in Safe Mode clik and input in the Search field.
Can I download malwarebytes, AWCleaner, and CCleaner onto a flash drive from my desktop computer and then use them on my laptop after booting up in Normal mode or in Safe Mode?

TheLovleyGuy · 25 Aug 2016

Yeah you can FredricJLowe

FredricJLowe · 04 Sep 2016

Ok I followed everything above in Safe Mode with Networking Prompt. I then created a new User Account but upon booting up and cliking on the new User Account it just was a solid light blue screen and even let it run for over 10 minutes but nothing happened. After using the tools recommended when I try to reboot in normal mode the original user profile that I saw all the desktop icons now will only get to the point of the light blue screen indicating Welcome and it just hangs at that point. So it appears that whatever files have been corrupted in starting up are even more so with cleaning up the computer. But I could be way off base since I don't understand what is going on

I'll try to run a virus scan with ESET Online Scanner https://www.eset.com/us/online-scanner/ and will then try to bootup again in Normal mode and update this thread.

It wouldn't let me clik on Scan Now in ESET Online Scanner in Safe Mode with Networking. I tried to download the software with a free trial but it failed as it couldn't access the Windows Installer in Safe Mode with Networking.

So I'll await any new suggestions on what we should try next to figure out the issue.
It appears everything is working in Safe Mode so something is preventing it from loading in Normal bootup mode from my at best basic knowledge of computers.