Sudden shutdown - Now system has some corrupted files

Could you please edit your profile and add ALL your hardware specs?
Did you installed the USB3 drivers for your MB?
The unknown device probably is the chipset inf missing.
Did you installed the SATA drivers or IRST (intel)?

Hello Roy,

I installed the latest driver via the link you provided above and restarted as requested at the end of the install.
Unfortunately it didn't work, still have the same display issues (800 x 600) and the "!" is still showing in the device manager under Display Adapters > Nvidia GeForce GTX 660Ti as in the previous screen shot.

Is it possible it's to do with the corrupted windows files as mentioned in my first post?
I'm completely at a loss as to what's going on so really do appreciated your guidance!

Thank you,
Kaide

Hi Kaide,

The links below are for Intel & Asustek, they when installed will identify your equipement and advise on the drivers

https://downloadmirror.intel.com/243...0Installer.exe
https://www.google.co.uk/url?sa=t&rc...HTGFI6Tk0EWt0w

The unknown ROOT driver is from a VM (virtual machine).
the only way to get these is via thier tools option,, and is dependent on which version of VM you have installed. Cant tell you anymore dont use it myself.

The last item is for a TPI router/modem but i cannot identify it further.


Roy

Megahertz07 said:

Could you please edit your profile and add ALL your hardware specs?
Did you installed the USB3 drivers for your MB?
The unknown device probably is the chipset inf missing.
Did you installed the SATA drivers or IRST (intel)?

Hello Megahertz07,

I've updated my specs a little but I don't know all the information as friend bought the parts and built the PC for me quite a few years back before I emigrated. If it's needed and you be so kind as to tell me a way to find out this information I'll be happy to do so.

With regards to your other questions,

"Did you installed the USB3 drivers for your MB?"
It's an old PC now, I'm pretty sure they are USB 2.0 and it's before USB3 was available.

"The unknown device probably is the chipset inf missing.
Did you installed the SATA drivers or IRST (intel)?"
I'm afraid I don't know what you mean as I'm not very knowledgeable on these matters.
It's a PC I've had for many years and it's been working fine until this problem happened, as mentioned before it was assembled by a friend a fair while back so I don't have this information.

Thanks,
Kaide

Hi Kaide,

Right lets try this Uninstall/reinstall Nvidea, follow the instructions below,

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial to do so NVIDIA Drivers - Avoid Problems


If you dont have any USB3 ports/devices we can leave them be.


Have you been hit by malware recently?
I would like you to run
Malwarebytes free
note uncheck the trial option, and in the dashboard settings tick the rootkit option.


Roy

We need to know your motherboard manufacturer and model.
run System info - %windir%\system32\msinfo32.exe or a more complete, as Jack mentioned.
I like HWiNFO64 - https://www.hwinfo.com/files/hw64_542.zip - Don't need to install.

torchwood said:

Hi Kaide,

Right lets try this Uninstall/reinstall Nvidea, follow the instructions below,

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial to do so NVIDIA Drivers - Avoid Problems


If you dont have any USB3 ports/devices we can leave them be.


Have you been hit by malware recently?
I would like you to run
Malwarebytes free
note uncheck the trial option, and in the dashboard settings tick the rootkit option.


Roy

Hello Roy,
I followed the tutorial and used the tool as you requested, I then installed the latest driver from Nvidia and it said it had installed correctly. I restarted after install but unfortunately the same problem still remains.

I downloaded Malwarebytes free as you recommended but it didn't find anything.

Layback Bear said:

I don't want to get in the way of the good help you are recieving but this little free program will give you the needed information about your system hardware and more.

Speccy - Free Download - Piriform

I will go back to watching.

Jack

Thank you Jack!
I'll take a loot at that and update the info accordingly :)

Hopefully some of this information may help.

Hi Kaide,
wish i had an old comp like yours.
Thats a really good rig.


MS has been throwing out some unusual driver updates lately, which have been causing graphics/Bios issues, have you downloaded any in the last couple of weeks?



ASUS Exclusive Features :
- MemOK!
- AI Suite II
- Ai Charger+
- Anti-Surge
- ASUS UEFI BIOS EZ Mode featuring friendly graphics user interface <<<<---------------
- USB 3.0 Boost
- Disk Unlocker

The above is from the spec sheet for that motherboard,
can you check the settings for arrowed please.


Did you run the other 2 identifiers/updaters from the links i provided earlier.
And we do need to update the USB3

Bios version should be 1110 and graphic 353.62
and lastly the latest utilites,
Description GPUTweak2 Ver1.4.0.8
1. Improve: Multiple card stability.
2. Fix: Monitor error when FanConnect enabled. File Size 34.85 MBytesupdate
according to Asus

note if you have fanconnect enabled change to dissabled, any change

If the problem still persists after the above, enter Bios hit the Reset to default option.


Roy