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Windows 7: Need help deciphering CBS.log for laptop issues

15 Mar 2017   #1
DealerMan

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 
Need help deciphering CBS.log for laptop issues

I've been tasked with trying to get a Dell laptop back up to speed, and have reached the limits of my technical ability. I've run the usual suspects to eliminate malware (Malwarebytes & a boot-time scan with Avast). SFC has been run numerous times (at least 6), but can't cope with whatever it has found. I've attached the last CBS log (I had to zip it). My brief glimpse of the file reveals corrupted source files, which makes sense that it can't fix it. There is one file relating to a windows update KB, and multiple instances of a corrupted driver.

One problem the laptop has shown is the inability to save changes to services.msc (I was trying to keep some of the Dell bloatware at bay while I worked). Another is it's inability to connect to the internet either wired or wifi. It does connect via USB tether with my phone. I've devoted the last several days trying to get that fixed, but have not had any luck.

I'm grateful for any and all help!




Attached Files
File Type: zip sfcdetails.zip (125.6 KB, 4 views)
My System SpecsSystem Spec
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16 Mar 2017   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome DealerMan mate that is a lot of corrupted files and I only glanced at the first few

Now try running this in safe mode
Disk Check < if necessary include the /f switch and if this does not make any improvement then just run this switch instead /r in the command line as per Option2
Run these in safe mode and the sfc often best run for two to three runs you can leave out the /r switch in ckdsk if you feel it not necessary

See if that makes any difference and the net connection you need to updated the drivers for the WLAN nad the LAN now I would first do the Intel WLAN and the Marvell LAN from here Support for Inspiron 1545 | Dell Australia and I think I would even do the chipset too. The others are not that important at the moment.

Now you used MBAM but run these too but try to get onto the net not using the phone first it is too dodgy for my liking.
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(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)
My System SpecsSystem Spec
16 Mar 2017   #3
DealerMan

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for your help! I've installed the Marvell controller and the Dell wireless items, but the chipset I wanted to ask about. Are you referring to the Intel chipset (Intel GM45 v 9.1.1?).
My System SpecsSystem Spec
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16 Mar 2017   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

That comp doesn't know what version of W7 it is!!!

Its falling over everywhere.

post the results of this tool,
http://go.microsoft.com/fwlink/?LinkID=52012

Has the motherboard been changed?

Roy
My System SpecsSystem Spec
16 Mar 2017   #5
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Dealerman,
first thing we have to do is repair the boot manager thats corrupt as well,
follow the instructions here.


Bootmgr is missing - Fix

Roy
My System SpecsSystem Spec
16 Mar 2017   #6
DealerMan

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

The mobo has not been touched as far as I know. I do know that it came with Vista originally (at least according to the sticker on the wrist rest).

Oh, how I love a challenge.... lol

Edit: I'm not getting any error messages for the MBR...

Roy, many thanks for your help!


Attached Files
File Type: txt WinDiag.txt (4.6 KB, 3 views)
My System SpecsSystem Spec
16 Mar 2017   #7
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Well your last post explains a couple things..

It came with vista??

according to the log it was shipped with W7,

please re-run the report
running it in safe mode corrupts it.

Roy
My System SpecsSystem Spec
16 Mar 2017   #8
DealerMan

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Got it, booted normally and ran it...


Attached Files
File Type: txt WinDiag2.txt (5.3 KB, 2 views)
My System SpecsSystem Spec
16 Mar 2017   #9
DealerMan

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Running Startup Repair with a Win7 Disc did not find anything wrong....
My System SpecsSystem Spec
16 Mar 2017   #10
DealerMan

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Good news part 1: Wired internet is working, haven't tried wireless yet (brand-new Technicolor modem has flaky wireless anyway).
My System SpecsSystem Spec
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 Need help deciphering CBS.log for laptop issues




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