Need help deciphering CBS.log for laptop issues

DealerMan · 15 Mar 2017

I've been tasked with trying to get a Dell laptop back up to speed, and have reached the limits of my technical ability. I've run the usual suspects to eliminate malware (Malwarebytes & a boot-time scan with Avast). SFC has been run numerous times (at least 6), but can't cope with whatever it has found. I've attached the last CBS log (I had to zip it). My brief glimpse of the file reveals corrupted source files, which makes sense that it can't fix it. There is one file relating to a windows update KB, and multiple instances of a corrupted driver.

One problem the laptop has shown is the inability to save changes to services.msc (I was trying to keep some of the Dell bloatware at bay while I worked). Another is it's inability to connect to the internet either wired or wifi. It does connect via USB tether with my phone. I've devoted the last several days trying to get that fixed, but have not had any luck.

I'm grateful for any and all help!

ICIT2LOL · 16 Mar 2017

Hello and welcome DealerMan mate that is a lot of corrupted files and I only glanced at the first few

Now try running this in safe mode
Disk Check < if necessary include the /f switch and if this does not make any improvement then just run this switch instead /r in the command line as per Option2
Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary

See if that makes any difference and the net connection you need to updated the drivers for the WLAN nad the LAN now I would first do the Intel WLAN and the Marvell LAN from here Support for Inspiron 1545 | Dell Australia and I think I would even do the chipset too. The others are not that important at the moment.

Now you used MBAM but run these too but try to get onto the net not using the phone first it is too dodgy for my liking.
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DealerMan · 16 Mar 2017

Thanks for your help! I've installed the Marvell controller and the Dell wireless items, but the chipset I wanted to ask about. Are you referring to the Intel chipset (Intel GM45 v 9.1.1?).

torchwood · 16 Mar 2017

That comp doesn't know what version of W7 it is!!!

Its falling over everywhere.

post the results of this tool,
http://go.microsoft.com/fwlink/?LinkID=52012

Has the motherboard been changed?

Roy

torchwood · 16 Mar 2017

Hi Dealerman,
first thing we have to do is repair the boot manager thats corrupt as well,
follow the instructions here.

Bootmgr is missing - Fix

Roy

DealerMan · 16 Mar 2017

The mobo has not been touched as far as I know. I do know that it came with Vista originally (at least according to the sticker on the wrist rest).

Oh, how I love a challenge.... lol

Edit: I'm not getting any error messages for the MBR...

Roy, many thanks for your help!

torchwood · 16 Mar 2017

Well your last post explains a couple things..

It came with vista??

according to the log it was shipped with W7,

please re-run the report
running it in safe mode corrupts it.

Roy

DealerMan · 16 Mar 2017

Got it, booted normally and ran it...

DealerMan · 16 Mar 2017

Running Startup Repair with a Win7 Disc did not find anything wrong....

DealerMan · 16 Mar 2017

Good news part 1: Wired internet is working, haven't tried wireless yet (brand-new Technicolor modem has flaky wireless anyway).