The computer can not sleep with the keyboard or under the start button

I ran a test of some system files and the report makes no sence to me maybe you could understand it.
it could not repair the problem.
sfcdetails

Can you please clarify your problem. Do you not have a Sleep option? What happens when you click on sleep? Has this problem just started (did you not have it before)? What are your Control Panel > Power settings?

If I hit sleep on the keyboard or under the start button the screen goes dark and the power light turns orange. If i hit the mouse the screen says the computer is locked if I hit a key the desk top comes back on. the problem started a month ago. when I ran the command line to check vital files it said there were some things it could not fix and it created the txt file I gave. I do not remember the procedure I found it some ware on this site. the power settings said balanced.

Hi Larry,
can you also run SURT, KB947821
https://www.google.co.uk/url?sa=t&rc...4eXN9_a59j533w
and post the results

looks like there's corruption in Media player.

Roy

You install anything a month ago??

I tried to install it but it said it was not for my computer. I have win 7 64 bit. I do not remember if I uninstalled a program , maybe.

That KB, is either or 32/64 bit you have to select the correct version it is valid for all W7 systems.

Roy

it said but their is no 64 or 32bit selection on that page.


System Update Readiness Tool for Windows 7 (KB947821) [October 2014]

try this link instead
http://support.microsoft.com/kb/947821

Roy

is not working I downloaded it and it opened a box saying the updates are being installed and the instal status says Initializing installation. for the past 20 min.

It has been maby 1 hour and now it says install complete, how do I know if it installed and if it did what do I do now?