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Windows 7: The computer can not sleep with the keyboard or under the start button

27 Jun 2017   #1
larrys2006

Windows 7 pro 64bit
 
 
The computer can not sleep with the keyboard or under the start button

I ran a test of some system files and the report makes no sence to me maybe you could understand it.
it could not repair the problem.
sfcdetails




Attached Files
File Type: txt sfcdetails.txt (189.8 KB, 5 views)
My System SpecsSystem Spec
.
29 Jun 2017   #2
HolyHarmonica

 

Can you please clarify your problem. Do you not have a Sleep option? What happens when you click on sleep? Has this problem just started (did you not have it before)? What are your Control Panel > Power settings?
My System SpecsSystem Spec
30 Jun 2017   #3
larrys2006

Windows 7 pro 64bit
 
 

If I hit sleep on the keyboard or under the start button the screen goes dark and the power light turns orange. If i hit the mouse the screen says the computer is locked if I hit a key the desk top comes back on. the problem started a month ago. when I ran the command line to check vital files it said there were some things it could not fix and it created the txt file I gave. I do not remember the procedure I found it some ware on this site. the power settings said balanced.
My System SpecsSystem Spec
.

30 Jun 2017   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Larry,
can you also run SURT, KB947821
https://www.google.co.uk/url?sa=t&rc...4eXN9_a59j533w
and post the results

looks like there's corruption in Media player.

Roy

You install anything a month ago??
My System SpecsSystem Spec
01 Jul 2017   #5
larrys2006

Windows 7 pro 64bit
 
 
download

I tried to install it but it said it was not for my computer. I have win 7 64 bit. I do not remember if I uninstalled a program , maybe.
My System SpecsSystem Spec
01 Jul 2017   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

That KB, is either or 32/64 bit you have to select the correct version it is valid for all W7 systems.

Roy
My System SpecsSystem Spec
01 Jul 2017   #7
larrys2006

Windows 7 pro 64bit
 
 

it said but their is no 64 or 32bit selection on that page.


System Update Readiness Tool for Windows 7 (KB947821) [October 2014]
My System SpecsSystem Spec
01 Jul 2017   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

try this link instead
http://support.microsoft.com/kb/947821

Roy
My System SpecsSystem Spec
01 Jul 2017   #9
larrys2006

Windows 7 pro 64bit
 
 
it

is not working I downloaded it and it opened a box saying the updates are being installed and the instal status says Initializing installation. for the past 20 min.
My System SpecsSystem Spec
01 Jul 2017   #10
larrys2006

Windows 7 pro 64bit
 
 

It has been maby 1 hour and now it says install complete, how do I know if it installed and if it did what do I do now?
My System SpecsSystem Spec
Reply

 The computer can not sleep with the keyboard or under the start button




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